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  1. Hi Katelyn, sorry about the trouble with your cycler lid! I would suggest adding lubricant to the threads and giving the cap itself some gentle taps with your mallet. You’re definitely on the right track though—adding lubricant periodically will help going forward. When the O-ring hasn’t been lubricated in a while, it can take some force to get the lid off. If you have any more questions, feel free to contact our customer service team at 1-800-222-0169.
  2. Hi DesertDorkus, You have a great question. You can safely switch to bromine anytime, but once your hot tub is on a bromine sanitizing solution, you can’t switch back to a chlorine sanitizing solution without draining and refilling with fresh water. Even though you can switch over to bromine now, we recommend you take this opportunity to drain your hot tub, refill with fresh water, purge, balance and then add the FROG Serene (bromine) cartridges at that time. If you refill with fresh water, please be sure to follow the setup instructions included in the system kit and add a new Serene Mineral Cartridge (blue cartridge), along with a Jump Start packet to make sure the bromine is activated and your water is ready to go. We hope this helps! If you have any questions, we’d love to answer them, please call us at 800-222-0169 or email us a customer.service@kingtechnology.com We hope you try FROG Serene – we know you’ll love it!
  3. Hey – sounds like you take good care of your hot tub. Using FROG @ease will allow you to leave for a week at a time, return, and find your hot tub water just right. It’s an easy system to use too. If you’d like to learn more, email or call Dan at dan.mosier@kingtechnology.com or 800-222-0169, he can answer your detailed questions. Check out frogproducts.com or this video on FROG @ease for helpful tips: https://www.youtube.com/watch?v=z7_2rMH3xME We’ve got other videos too on how to fix cloudy water, how to fix foamy water, all on You Tube. We hope to hear from you!
  4. Hi, I work in customer service at FROG. It’s definitely not FROG @ease causing the foaming. Since foaming is caused by the partial list below, you should start by eliminating these. Foam is all about prevention. Shower before you get in, use the same bathing suit (rinse in water only), limit adding other foam causing chemicals, and keep your water properly balanced. · Hair products · Body oils · Make up · Lotions · Drinks · Deodorant · Fingernail polish · Perfume Also, here is a great video that can help. https://www.youtube.com/watch?v=DG3tVQ6NESg&t=1s. Please contact me atdan.mosier@kingtechnology.comand I can help further if needed. I would also recommend downloading our free FROG water care app to help you with this and other issues you might have. https://www.frogproducts.com/about-us/frog-mobile-app/.
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