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What do I need to do the software update myself? I’m a software engineer and I do firmware updates on various devices all the time. I have JTAG probes, serial adapters, etc. Is the information that I need proprietary? Update: Based on information that I read in another topic I was able to reset the remote by holding my finger on the screen for five seconds. It rebooted and became functional again. I wished the dealer had told me this. The display is still obviously filled with condensation though.

I’m shocked. I was just quoted $1000 to have the remote replaced along with a firmware upgrade. If I had known that I would have dealt with it when I first noticed moisture inside. That was well within the warranty period. Time to start thinking of this like an old car. Don’t want to deal with surprise $1K repairs. Water level is down a couple of inches too. Could be developing a leak. 😞

I purchased it Dec 2014. I started having these problems well within the 5 year period and continued since. It has gotten progressively worse though. I’ll contact mg dealer to see if he will allow any sort of adjustment. Thanks

My Hot Spring Envoy remote seems to be filled with water. The touch screen is really unreliable. I can sometimes activate it but more times than not it just doesn’t react. Is there a way to open it, dry it out and reseal it? You can see air pockets in the photo.