Francois

Hello @CanadianSpaTech Indeed it a new management for Quebec ( or maybe for all Canada) Indeed, it's frustrating to have a new product that has blown fuses. However, the company providing the vortex SPAs has been receptive to our calls and it supports all cost (warrantly). For the insulation, I checked in the SPA and I saw the foam ( 1 inch and sometimes 2 inch) and aluminum all around the SPA ( picture attached) Do you think is not enough for Quebec ? What do you recommend ? Thank you

Hello @CanadianSpaTech Just for my curiosity What did you say " Hope it's not a Vortex " ? Thank you

Hello Yes it’s under warranty. It’ a new product and I had 3 weeks ago I am close to Montreal (QC) . I am going to call this line It’s very strange because on the scheme we can see F2 : 20 Am (600VAC) F3 : 30 Am (600VAC) F1 : 30 Am (600VAC) And other hand , we have this informations: MAX. CURRENT PER FUSE/COURANT MAX. PAR FUSIBLE(@50∞C) F2 : 15A MAX F3 : 24A MAX F1 : 20A MAX And the provider told me that this configuration is deployed on many SPA vortex in Canada Thank you for all information

Hello Thank you for your helps . It appreciates @RDspaguy @CanadianSpaTech Sorry for misunderstanding , I specify as below It burned again after replacing two elements - UV lamp (including power supply ) - Pack including heat And yesterday we changed the last one in relation with fuse F2 the Pump3 and we are waiting . We don’t have the F2 failed with the last change. Question : And it only blows the fuse when all of the pumps are on ? Question : How long are the pumps on before it blows? Answer => It happens when we started P1 and P2 and finally P3 but not all the time. And we don’t know if the fails it’s in relation with P3 only. For example when I test : I started P1 (speed2) , P2 (Speed2) , P3 ( only one speed) many time (10 times) but F2 didn't failed And sometimes when we did the same things the F2 burned. Is it possible that it comes from my electrical installation ? No breaker is trigged . My electrician told me not. He has verified two times the installation and for him , it’s okay. - External Electric Panel for Spa (gfci breaker 60 Amp) - House Electric Panel for Spa ( breaker 60 Amp) "The only thing I can think is a check valve leak on the ozone" I don’t where is the ozone and valve . I am going to search the ozone module As attached one picture. Thank you SPA (1)(1).pdf

Hello all I have a new swim spa 3 week ago. The issue is that the fuse F2 fails when we start all the pump. The fails is not not all the time. The configuration of the SPA is : GECKO in-ye-5 as control panel (pack) We have : 3 pumps + 1 circ Pump + 1 UV lamp. The model of the pump is série XP2e The fuse on the control panel is : - The fuse F1 (30Amp) connects Pump 1 only - The fuse F2 (20Amp) connect Cir.Pump (0,65A) + Pump3 (15A) + UV lamp (1 A) - The fuse F3 (30Amp) connects the pump2 only Detail of issue: Sometimes , when we start all the pump P1, P2 P3 The fusie F2 fails and I have to change it . Only the F2 fuse burn on the control panel The breaker of the electrical house is correct. We already have 3 fails with this fuse F2 in three weeks. The provider of the swim PA has already replaced the pack , the circular pump and UV lamp. Today they changed the pump3. Do you know where is the issue ? Did you have the same issue with GECKO ? Thank you