Thanks. I mentioned the biofilm but the dealer said that is unlikely, but I find that hard to believe, given the stories on here and pics I see. Think he is just trying to deny a real world problem there.
interesting enough, This am after the dump and refill, I had a chlorine residual finally after 13 days of owning this tub. Looks like about 3ppm this AM after putting in 3 cups of bleach yesterday, and setting the Salt system to 8/10. Finally!! We’ll see what happens today and tomorrow.