HotTubGal023

PS Many online spa parts stores show pump model 1030056 from Balboa as discontinued, and they offer either the LX-WTC-50M or 21-0015-81 as alternatives. These show in stock, but when I go to order them, I get a backorder error.

Had problems with Artesian Maui XL since February 2023 because it wouldn’t hold temp and would go up to 107 or down to 88 randomly. We purchased tub in 2012 new. Family Leisure support (the only ones I could get to respond) were out and confirmed issue is failed circulation pump (or whatever they call the main pump that goes thru heater). Other systems are fine (jets, ozone, heater, etc.) per tech. Tub now sits with “DRY” error and it’s full. Can get jets/bubbles on, and ozone seems to work, but it doesn’t heat. Pump has been on backorder now for 7 months. Can’t find alternate pump anywhere except Amazon with hideous reviews and no warranty. 1. Any recommendations on pump suppliers or next steps? We can even install ourselves if we can get one. 2. Anywhere that rebuilds the pumps? 3. Or are we just out of luck and the hot tub is obsolete now? 4. Any way for me to confirm it is the pump and not the heater? Reposting since I can't edit the original post (from August, but then I got sick for a few months).

Had problems with Artesian Maui XL since February 2023 because it wouldn’t hold temp and would go up to 107 or down to 88 randomly. We purchased tub in 2012 new. Family Leisure support (the only ones I could get to respond) were out and confirmed issue is failed circulation pump (or whatever they call the main pump that goes thru heater). Other systems are fine (jets, ozone, heater, etc.) per tech. Tub now sits with “DRY” error and it’s full. Can get jets/bubbles on, and ozone seems to work, but it doesn’t heat. Pump has been on backorder now for 7 months. Can’t find alternate pump anywhere except Amazon with hideous reviews and no warranty. 1. Any recommendations on pump suppliers or next steps? We can even install ourselves if we can get one. 2. Anywhere that rebuilds the pumps? 3. Or are we just out of luck and the hot tub is obsolete now? 4. Any way for me to confirm it is the pump and not the heater? PS Sorry for not having a part #. Thanks much!

Hey there! Me again...we replaced the topside control panel again, and all worked again. Bad replacement part. Oh well. Now I’ve got another issue for another post. There’s not much left to replace after last summer’s shenanigans. Lol!

I meant to say we don’t want have to replace the topside control panel or main circuit board just for lights.

Welp. We’ve replaced every fuse. Reset the light connectors. Still no lights. Everything else works fine. I guess we could have a bad light button on the topside control panel, but no clue otherwise. We don’t want to have to replace the main circuit board just for lights. Since all the tub stuff is working, we are going to close it all back up for the weekend of storms. I can live without lights if needed. If you have any other ideas, we’re up to keep troubleshooting next week. Again, thanks so much to both of you!!

Awesome! SO glad those codes are normal - we haven't seen them on boot in the past. We've ordered an F5 fuse. Once the F5 gets here, we'll have replaced ALL the fuses. Thank you both for your help! I'll let you know how it goes. *fingers crossed*

Ok, we've replaced every fuse on the main circuit board with the exception of F5 - that one is on order. Everything else besides the lights seems to be working just fine. But we are still getting the error messages above in addition to no tub lights working. *shrug*

Hey there, you both are awesome! Thank you so much! We've made major progress. Replaced the ozonator and F4 fuse. We unplugged the A/V from the main circuit board (since we aren't using any of it). Now the topside control panel powers on and is functional. Most everything seems to work now. Here's the next round of craziness: 1. When we power up, the topside control panel throws a series of error codes that I can't find online anywhere: 752, 152, 93, 42, 24, then Pr Nothing comes up that I can find in the owner's manual or online for those codes. "Pr" comes up frequently when we power up the hot tub when there aren't any problems. I've always thought it meant "prime" as in priming the pumps. George thinks it means power. Do either of you know what these codes may be? Is one possibly because we have now unplugged the A/V? 2. None of the internal LED tub lights work now. We know it's very unlikely they all have gone out at once. We replaced the F1 fuse - but we aren't even sure if that's the right one to replace. Any suggestions to troubleshoot lights? Could it be a bad button on the new topside control panel? Or is there a specific fuse for lights as well (just not F1)? When replacing the ozonator, George realized there was water in the tube from the ozonator to the tub. So we suspect that when the tub was overfilled (the primary catalyst for all the problems), it seems to also be in conjunction with the one-way valve in that tube also failing...thereby pushing water into and killing the ozonator. it doesn't look like there was ever any water in the main circuit board box, but there did appear to be a small amount of condensed moisture in the F4 fuse (even though it did not look obviously blown). At least the important stuff is working - the heat, topside control, pumps, ozonator. We both say thank you for that!

Yes, it does have a circulation pump. Everything is 110V. The ozonator won't get here until next week, but we'll do some testing of the continuity. Thank you!

Thanks much from both of you. I've tried to present all the information again in order of occurrence, added corresponding photos for you, and rephrased my questions at the end of this post. Original Issue The original issue in this post (we thought) was the topside control panel flickered in and out for several minutes, then finally permanently failed and had no power/no errors/no lights/nada. The topside control panel did get wet from an accidental overfill (and the topside control panel went out within a day or two of the overfill). Some things to note: The A/V water damage I mentioned in a previous comment was from 2015, was contained only to the A/V box (not the iphone port but the A/V box/board where the speakers connect to see photo7-AVpanel). We let it dry out, and things worked fine for a few years. A few years later, the topside control panel stopped working. We replaced it. The spa has been working fine for a few more years until this most recent issue of the topside control panel going out. Also, earlier this year (May), my partner removed the speakers and plugged up the speaker holes in the tub (the speakers had rotted through years ago and the speaker wires are still there, hanging in the spa walls with no speakers attached - now the speaker cables are still plugged into the A/V board via that one plug from the speakers). I realize this is likely a problem, and I have a question about it below. We had no problems with consistent use for months until early August when the topside control panel went out again. What We've Done So Far Here is the order of what we have done so far for this most recent incident: 1. Replaced the topside control panel on August 7. That installation has never gotten power/lights/anything. We did NOT replace the internal circuit board that all the various components plug into inside the wall (see images 1-newtopsidecontrol & 2-3-4-5 of spa pack/main circuit board). We have noticed that the new topside control panel does not ping with our voltage pen when the power is on to the tub. Not sure if the voltage is just too low to detect or the newest topside control panel is faulty. The circuit board part number on the outside is Balboa Water Group MVS 504 SZ Part# 55173-01. 2. After a more detailed look inside when the new topside control panel didn't work, we found 2 things of note: i)a capacitor in the ozonator had blown off the ozonator circuit board (image 6-ozonator) ii)a fuse inside the A/V box had blown - not main circuit board but where the speakers plug into the A/V box (image 7-AVpanel) 3) He replaced the blown fuse on the A/V circuit board in the A/V box. Turned the power on again to check to see if the topside control panel would work. Nope. We had the new fuse blow twice (once tripping the main power breaker) before he did step 4. The breaker had never tripped before step 3. 4) He removed the 110/220 switch on the A/V circuit board AND replaced the blown fuse (again) in the A/V box. The breaker and fuse held. But still no power to topside control panel. In response to RDspaguy, "everything" working on the main circuit board means now all the A/V, Pumps, etc. - everything but the ozonator - are plugged into the main spa pack/circuit board and do not trip any fuses or the breaker when the power is on to the tub. The topside control panel still won't do anything when we turn power on. No lights, nada. Yes, the main power lines are reading as hot on our voltage pen, as is everything inside the spa that are connected to power EXCEPT the topside control panel. Questions on how to proceed: 1. We still could have (as RDspaguy suggested above) a bad new topside control panel. It has never worked since we put the replacement in back on August 7. We need to troubleshoot in some methodical way to figure out what the overall problem(s) is/are. What do you recommend we try first? Here's what I'm thinking: a) Replace the ozonator control panel and see if the topside control panel works after that. It's already ordered. I checked the specs to make sure I ordered the right one. b) If the ozonator replacement doesn't work, then also replace the new topside control panel. c) If a & b don't work, then also replace the spa pack/main circuit board. 2. Since the speakers are gone already, can we permanently disconnect all the A/V from the control board and expect it to work properly? Or does it do some kind of test that requires the A/V to be plugged in before it will function? Thank you both so much! We'll call a tech if we HAVE to, but I'm confident we can just troubleshoot parts until we get it to work. Famous last words.

Ok, quick update, he's done some jerry-rigging in the A/V box, and we're to the point where we can turn everything on without the breaker or fuse on the A/V tripping. I've ordered an ozonator since we know we need to replace that. I'll wait to see what you say before ordering anything else.

P.S. The hot tub is outside, and we are noticing that it looks like there's some water markings inside the panels. Not sure what may have gotten wet other than the A/V box. It's below ground in a specially drained concrete pit with a deck above it. So we may have some water damage issues that we're dealing with too.

Ok, so we had to do a bit of testing. Here's what we know: - The wires coming into the hot tub are hot and the breaker box seems functional. - Our spa came with the stereo. We had no idea what a bad idea this was until after we got it. We've removed the speakers and plugged the ports on the tub up. We have discovered there's a fuse on the A/V module was blown. We replaced it and it blew again. - Also, the ozonator box tested hot on the voltmeter, so we disconnected power and were worried it might have water in it. Instead, we found a capacitor had blown completely off the ozonator board. - We've tried disconnecting each separate module that connects to the main electrical board (stereo, ozonator, etc.) on the main board and turning the power on. Several things came of that: a. the stereo fuse blew again (after we replaced it). it smells scorched. b. the main breaker blew at the same time - so obviously something is going on with A/V So a few questions for you: 1. Does the main control panel do some sort of test on power up that requires all the modules be plugged in/functional on startup? (this doesn't make sense b/c it was working fine for months since we removed the speakers) 2. If not, can we permanently disconnect all the A/V from the control board and be ok? 3. We obviously need a new ozonator board. Is there anything related to the A/V that might have also caused the ozonator capacitor to blow? Or maybe other random wear/tear? Anything to specifically troubleshoot on ozonator electric problems? 4. We still could have (as you suggested above) a bad topside control panel. It has never worked since we got the replacement in. So what do you recommend we try first? Replacing the ozonator control panel and leaving the A/V unplugged from the main electric board? Then if that doesn't work, replace the topside control panel? Then if that doesn't work replace the main electric board? Thoughts? Thank you so much!

Thanks so much for the info! I'm always grateful for the help of folks. We did just install the new topside controller. It's the 6 button one. Photos below. I'll check the main board inside tomorrow to get photos and check the voltages. It's getting dark, but looks like we may indeed have lost a fuse as well. Is there somewhere you prefer to get fuses/parts online? Any reason to buy only branded fuses for the Artesian/South Seas electric? Here's the new controller (sans sticker while the silcone dries): Here's the old one with sticker.