Hello, first time here.
We have had a Tidal Fit EP-14 since October and we keep getting an error message that the heater is dry. When this occurs, I note that the filter seems to be clogged with a sort of sticky blue goo. We are using an ozonator and granulated chlorine, ph down when needed (almost never) and ph up and baking soda to adjust the ph higher and the total alkalinity respectively. Our dealer also suggested we use EZ Pool, one scoop every 4 days. We did so, and our water was quite clear. However, even though we cleaned our filters ever few weeks, we noticed that we would