I paid cash so banks a no go area for that one .im still waiting for a reply off them as we been emailing pics and videos every other day wen they have asked for them ,its clearly a manafactor fault as its behind the lose part of the liner with the airjet holes in which fills up with air , ive come home today and water lever dropped over a inch below min mark and its all inside the inflatable yet if i put the jets on that all seems be ok ,im sure its a mater of time b4 it starts bulging due to water inside .any had no reply today and really getting frustrated with the time its taking them to resolve this problem ,we bought it begining of september 2019 .anyway my partner is going to ring them tomorrow as emailing is not getting anywhere fast .nothing wrong with set up as thats the first pic we sent ,just a joke