Paulpods

Hi, I have a brand new HotSpring (Pulse) tub for 2 days. I came home to add the last chemical in the tub , lifted the cover and added it. I went inside for 15 min and came back outside to find the tub completely emptied. How does this happen ? The deck , the fence was completed soaked. The drain cap was tightened. The water someone exploded from the tub upwards and emptied itself in less then 15 min. Then I saw a reading on the screen say “Protection mode”. Can someone please help