SpaScamVictim

Funny Dave, I said myself many times I think this tub must have been made on a Friday. I agree with you about the side panels. Mine have cracked. The screws were screwed in so they recessed below the surface and then they crack the plastic when you try to back them out. I have very short patience with design flaws that could be improved dramatically with just a little bit of thought and careful construction. I mounted an L bracket on the frame base that the panel can rest on while I check alignment and screw the screws back in. Very simple and could have been done at the factory if they cared about producing a quality product.

Here's the short version - for details read on. This is a very poor quality tub and the company does not honor their warranty. I purchased a Dr. Wellness X2 from Home Depot online. Delivery was fine. Once it was installed and filled I noticed right away that several of the nuts that hold on the diverter valves were loose. I tightened them up and we used the tub for about a week. It's installed indoors and I noticed a water leak coming from under the tub. I attempted to drain the tub but the drain valve would not release. I called customer support and told them the area of the leak. They said that they would send some parts and arrange to have a local contractor contact me. They also stated that if the service person had to take time to drain the tub I would be charged for the extra time. I went out and got a submersible pump and got the tub drained. A week later the parts arrived but I had not heard anything about a service call. I called the manufacturer again and was told they didn't arrange service because I had told them that the tub was accessible to only 2 sides. I told them that I can pull the tub away from the wall and was told they would arrange service. A week later I received an email which I thought was intended to arrange a service appointment. I called again and was told that they would not arrange service unless I filled the tub with water so the service person could locate the leak. I agreed that I would fill the tub with water once the appointment was arranged. I was told that they would arrange to have me contacted to set up a service appointment. Another week later I called to inquire about the service. I was told once again they have not put me in to be contacted because only 2 sides of the tub were accessible. I finally accepted that I would have to repair the tub myself. It was when I identified the problems that I realized the poor quality of this tub. They are as follows: A piece of vinyl tubing exited out of one of the jet fittings and was routed up toward the front of the tub. The tubing was too short as a result it exited out and made a 180 degree turnaround. It kinked, blocking air flow. The joint had hardly any glue so it leaked at the connection. Another 8 inches of tubing, OR a little more glue (better yet a hose clamp) would have prevented this problem. A piece of vinyl tubing was connected to the drain bib. The glue (what does this company have against hose clamps???) was applied so sloppily at the factory that it seeped down into the inside of the valve resulting in the seizing of the valve mechanism. Other notable signs of poor quality Very little insulation. There is a thin layer of spray foam on the outside of the tub shell and there is a reflective barrier between the frame and the outside trim pieces. This tub is going to suck down some energy especially if it's being installed in the cold outdoors. General shoddy construction. In addition to the two specific problems above the general construction of this tub is poor. Frame pieces are stapled and toe-nailed so carelessly that several of the main structural members are split. Frame pieces are stapled together with gaps between resulting is the load of the tub + water being held by staples. This will need attention in the near future.