Mbunce

Thanks for the advice folks. It's nice to know I'm not overreacting. The dealer assures me they will repair the cosmetic damage. I am still worried about the long term effects of the impact /drop. I am going to suggest that the dealer guarantees that any leaks or failures in the first 6 months will result in us getting a brand new tub rather than a warranty repair. I feel that this is a fair offer on my end. If they won't agree to that then they can come and take it back.

Hello, as you can see I am a brand new member and this is a first post. My wife and I are in Canada and have an above ground pool and have just purchased a new Hotspring Vanguard Spa. The spa was recently delivered and has not been hooked up yet. My question relates to how fragile the internals of the spa will be. The reason I ask is that the tub was damaged during the delivery. The dealer tells me that the damage was caused by the spa dolly and they will replace the damaged cosmetic panels. I am fine with that. The bigger concern is a large chunk out of the wooden base. This indicates to me that the spa was dropped or hit hard on something. I would love to get the opinion from the community here as to how I should expect the dealer to handle this. My concern is with the long term reliability of the spa. Could the impact of it being dropped cause any weakness to the circuit board, pumps, plumbing etc. Any advice would be greatly appreciated. Thanks in advance. Mike