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incognito

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  1. Disagree. I am an unbiased buyer. I appreciate the sales pitch but you are obviously tied to Arctic somehow, so your opinion on the matter is bias. I however went into an actual Arctic Spa store, and the above was my first impression, not fantasy, actual fact based on what I saw. First off, zero sales staff on-hand to answer any questions, and again all the tubs on their "sales" floor were old looking, old school wood cabinets, old school basic control displays, old school textured acrylic finishes, and all the models on-hand had basic jet packages. Then I was quoted ridiculous retail pricing. This is how Arctic chose to represent their brand in my area, not my fault. And this certainly doesn't make my comments inaccurate. Again I'll reiterate. When compared to Bullfrog and Sundance, those Arctic spas looked 10 years old. Bullfrog and Sundance both had modern touch screen control displays, modern cabinet designs/materials, and modern acrylic finishes. Looks alone, you could tell these spas were 2017 models. Arctic looked like 2007. Just sayin'
  2. Had a productive day today. I used my day off work to shop around and check out some spa's... 1. Arctic Spas - First impression, not that good. They all looked like they were 10 years old, very outdated looking. This company is lacking in looks and design. Very expensive, old technology control screens, no modern LED features and no attractive stereo options. Again, everything looked old. 2. Cal Spas - First impression, again not that good. The dealer looked like a fly-by-night operation. They only had 1 Cal Spa on the floor and it was 3 years old and beat to ****. Then the salesmen tried to sell me a Clearwater Spa, which I new nothing about. I left that place quick with bad vibes. 3. Sundance Spas - Not originally on my radar but I was driving by and thought what the hell. Very impressed. First impressions were very good, Sundance looked very modern, and appeared to be built extremely well. You can tell right away that these are very high-end, quality spas. The dealer was also fantastic, very helpful and trustworthy. The 980 and 880 spas have really nice features including a nice LED control panel, and an Ultraviolet water system. 4. Bullfrog Spas - First impression was just wow! Very modern styling, quality materials, and feature packed! I didn't get a look inside the maintenance panel but I trust it's guts are just as well built as the exterior. The A8 series had a beautiful LED control panel, premium LED lighting features, and a premium ozone water system. Obviously the biggest feature was the Jetpack system. I was also impressed with the dealer. A long time staple in my community. So, I've narrowed it down to 2 choices. The Bullfrog A8 and the Sundance Optima. Here's my pro's and con's Bullfrog A8 PRO's - Beautiful modern exterior design - Modern LED control display w/auxiliary control pad - Detailed premium LED lighting package - Stereo System is subtle and well designed - Jetpack System is a major selling feature - Minimal plumbing due to the Jetpack system - Simplified Maintenance by design - Cloud control system - Solid dealer and manufacturer support - Quality construction inside and out (No wood or metal) Did I mention the Jetpack system? CON's - Price of course - honestly I got nothing else. This company and model checked all the boxes for me. Sundance Optima PRO's - Fairly nice exterior (not as nice as the A8 IMO) - Quality construction inside and out - Modern LED control display - Ultraviolet water system - High quality jets - Sunsmart Wifi technology - JBL Stereo is subtle and well designed - Solid dealer and manufacturer support CON's - LED lighting is entry level and pretty lame, should be better for a high-end tub - No auxiliary control pad - Wood frame construction - No jetpack system Right now I'm leaning towards the Bullfrog A8. Seriously pro's and con's aside, the Jetpack system is hands down one of the biggest features I've ever seen... I mean being able to switch a jetpack on the fly is YUGE! For example, if my wife (who is short and petite) wants to try the neck massager jetpack, but this jetpack is currently located in a deep seated chair, I can just swap it over to her shallow seat in seconds! Brilliant! Not to mention being able to try other jetpacks down the road, you can basically keep evolving your hot tub as you see fit... Seems like a game changer to me. Now I just gotta see if I can beat my sales guy up a bit on price...
  3. (So I've searched this forum and the internet in general. I have a few questions that I'm having trouble getting answers to...) Here's the deal. I'm a "buy once, cry once" type of buyer. I don't mind spending a little more money upfront for better quality, better features, and better service. Here's my questions... 1. After-the-sale service, customer support, and warranty is paramount. It's damn near more important then the tub itself. So, which manufacturers/brands are leading the way here? 2. Ozone, Ultraviolet, Salt ... Seriously. I have no idea. Any insight here would be appreciated. So far, the brands I've been looking at are Arctic Spas (Lots of bad reviews), Bullfrog, and Cal Spas. Thanks in advance.
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