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  1. Thank you, this is very helpful. I see two that are in the lower mainland in B C Canada. I'm in Vancouver, they are close enough they may come. I'll call on Monday. Strangely, when I tested my water the other day after doing exactly what the tech told me to do, 10k of salt, my free chlorine is way up, and my ph off..so now I'm going to add chemicals to adjust the ph. I'm going to drain it and add water then adjust the ph.
  2. Thanks wondertub. I'm trying to find a company that does this kind of repair and will get a repair quote if I can. If not I will be out two grand in crane costs and electrical hook up..
  3. I have a three year old swim spa. It has developed a large amount of tiny surface blisters on the bottom of it. The manufacturer and the dealer have been fantastic and offered me either full replacement or almost half the equivalent of my money back in cash to have it fixed and compensate me for my inconvenience. They're customer service has been excellent! However, my question is this..when I'm putting my salt in and when I'm doing my water tests, if I'm not sure about the results, I send a picture of the strip to the tech and he tells me what to do. At one point the spa was making way too much free chlorine and I think it may have been after I was told to put some boost in it.. So much so that it ruined bathing suits! I was told not to worry it would dissipate. This did eventually happen in time, month or more, but the black valves and handles etc were then discolored. So, could that have caused the blisters? I want to know as I don't want it to happen again and I'm trying to decid whether or not to get another swim spa or have it repaired..
  4. Thanks for asking. Well, I haven't had it leveled yet, and this winter was so brutal I'm just getting back to using it now!! The winter was so bad that we lost five magnolias and and an entire cali lilac hedge! We normally have such mild easy winter months that we got spoiled and this year was a shock. the company hired a new tech who came out to drop off salt and filters for me and check the pressure switch. He also installed a computer app so that I can adjust my swimspa temperature, pump times etc online from anywhere. And..he told me that it wasn't because it wasn't quite level, it was because my water level was too high and when the lid was down the filters were pushed down causing some sort of back pressure or something on the pump causing the error code. So..since he has left, almost a month ago, I have had no error codes! so I will still get it leveled, but will wait another couple months when the person I want to do is back in the country from holidays. I don't see anything in the warranty about the Levelling causing a void of the warranty, but the said it would and I don't want any trouble if anything does go wrong.
  5. Hey foxy, is yours perfectly level? And how many times a year do you change your water? We have major rain today in Vancouver hopefully washing this crazy snow away so I can get in my pool..but I think it's time to change the water..although if I'm going to do that I'm thinking I should have it leveled while it's empty.
  6. They are expensive initially. But if you go with Arctic spa depending on where you live they are so well insulated that they are very economical to run. i sure hope you can save up for one soon. Since I haven't used mine this past tw months because I can't lift the lid with the snow on it..my back has become weak and sore..they are so therapeutic!
  7. Thank you both for your advice. As soon as this abnormal snow melts in a couple of days..I will adjust the pressure switch, the dealer also suggested this. Hopefully that will do it. I'm going to have it leveled in the spring, I don't think it's a big deal but I'm told by the dealer if it's out by more than about 3/4 of an inch it will void the warranty..so better safe than sorry. I haven't been able to use it because we had snow here in Vancouver both in December and now February if you can believe it and enough that the lid was too heavy for me to lift! I can hardly wait to get back in!
  8. Hi, a little more information..im swimming today, and it's really cold outside, I can see my breath..not freezing yet tho..I don't do well in the cold it seizes my back and neck now and I'm finding as long as I wear a robe to the pool and have the pool set high like at 98-99 farenheigt, it is easy to get out when you're wet because you're so warm. So you may be surprised how late into the season you will use it. I'm surprised I'm still using it and will post here when I feel it's too cold so you know. I'm thinking i will be using it when it snows, but not in winter wind, its cold wind that makes it hard.
  9. hi, i find it very comfortable swimming and not moving forward. I use the tether system instead of the current as i don't like to have water rushing at me and i like the peace and quiet of a tether and find it very comfortable. it was a hard choice to make as i was concerned about resale as one always is for their home. but decided i was buying it for me not for anyone else. i think it depends on the kind of swimming you will do. i don't swim competitively, just for exercise and therapy. Usually two of us go in and do pool exercises, one on the tether while the other is doing something else in the corner and then we switch around and then we finish with our other water exercises. it was an excellent investment for both myself as i have had spine surgery and for having my grandkids over to swim and play. Now that the winter is almost upon us we have put a large cantilever umbrella over the swim spa to keep the rain off of us and turned the temp up to 96 and still swim three or four times a week. it costs so far about 65/month to keep at that temperature, i expect that to increase as the winter gets colder, but not by too much as the insulation in the arctic spa is incredible. so far I am very pleased and make comments to my husband on a weekly basis that I'm the luckiest person to have one of these! One thing that is critical, make sure you are putting it on a perfectly level pad of some kind, hopefully cement. I had ours placed on a pad of level crush with gravel on top, and now it has settled and isn't level. this will cost us in the spring we will have to have it jacked up and levelled as its out by over an inch. I got my spa on sale, all special things added including salt water and ozone filtration, was 18k, but i added fancy stairs etc, with taxes i think I was around 22k. Worth every penny, and worked out to four vacations away.. I budgeted 30K, the crush pad cost 2,200, and i purchased pool toys, a floater for three of us to float and suntan and noodles etc..because yes they are big enough for all of that! oh, crane deliver was 1,500, but, we needed a super heavy duty crane as it had to come over our neighbour yard because our house was so wide and high on a hill. So, just remember, if you pay around 20k, you will have extras, the pad and crane delivery, maybe a large cantilever umbrella etc. for privacy, so all of that adds up. hope this helps.
  10. I see this is an old post so likely too late..I have an arctic swim spa, have had it for five months and I love it. It's salt water and ozone and not too expensive to run at all because of the insulation.
  11. If you haven't purchased yet..I had the same concern as I don't like rushing water in my face or swimming up rivers. i purchased and Arctic Spas swimspa, their largest with out any seated jets as I just wanted to swim. It came with a tether system and I couldn't be happier with swimming in it. It's peaceful and it doesn't even feel as if you have anything holding you back yet there is a soft belt, on your lower waist/hips attached to rubber tubing on a two foot pole at one end of the pool. Google arctic spas and you will see the older version with a very tall pole, they are now short. good luck
  12. I would search sunken swim spas. However, access to the mechanics is necessary so most sunken spas that I saw when researching for mine were sunken into raised patios with access below. If you sink it into the ground and have the mechanics end dug out out three feet or so, with a nicely designed cedar type floor that lifts up, that would work nicely, but the walls would have to be structurally supported with landscape ties or something safe.
  13. I'm a newbie here, glad to have found you. I had an arctic spa swim spa with all the add ons installed this year on a hard ground surface with gravel. I was told by the dealer that was all I would need if it was tamped well. It cost 2000 to prepare the site and it was prepared very well but when the pool was place it was out of level by almost 3/4". We were told this would be fine and to wait over winter, the rainy season where we live in case there is settling before having it leveled. . In the meantime five months following install, I started getting a flow code-FLC. According to the chart this could mean a defect in one of the components but the dealer is convinced it's because it's out of level. It has been out of level since the day of install and I had no problem until recently. Could it be because of it being out of level or should I push the issue and have them change the component? I have to keep resetting the pool to keep it heated or I'll go to swim and it's lost temperature. any thoughts on this?
  14. Hi, I'm new here, but thought I would say that I use a tether system and it works well. I feel as if I'm swimming in a lake or pool, no rushing water etc.. my legs do not sink as there is no current. It's just a two foot pole with comfortable band for my hips and rubber tubing to the pole..
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