scott1203

HI:) This is my first post here, I have search this site for answers to my problem, so I am hoping someone may help me decide what to do. In November 2012 I bought a new Hot Springs Aria Spa from our local Dealer, with in a month of purchase, I was having problems with the Blue power light going out completely and not coming back on for several hours, this results in no Heat and a flashing red light on the circuit board, nothing in the manual on this error so I called Dealer to explain problem, Their answer was shut off power to reset unit and clean filters, well the tub is 30 days old dirty filters already I think NOT! So anyway I chemically cleaned them and tested the water (well water) test came back good. Still having the same problem today. I have called Hot Springs 1-800 number many times and talked with several people about this and just last month we ran the serial # and found their was a software issue with the spas circuit board that is causing the blue light function. Hot Springs customer service contact local dealer for service, I have yet to receive a call from dealer for service on this issue, I am VERY DISAPPOINTED in dealer the only time they showed up it was unannounced, jumped over my deck railing, lifted the cover and left all in minutes, fixed NOTHING, very unprofessional!! In my opinion,.. the dealer is pissed that I called Hot Spring directly on this issue, I tried to explain the problem to dealer and I stated its not the filters it IS something else. I am pasted the point of saying "see I told you so, I was right" I just want it fixed, I spent 10 grand for this spa and it has been a very unpleasing experience! If this does not get resolved I think I should get my money back and they can just pick it up. In no way do I fault Hot Springs corporate in this matter other than they need to light a fire under this local dealer's ASS. I have gave up on talking to this dealer directly, and would be happy if some other dealer came to service the unit, I would be happy to pay the minimal service charge. Thank You