Hot Spring Official

Hi robinleigh! Congrats your new (to you) Hot Spring! We are happy to assist however possible with this situation. You're welcome to contact us at any time at 800-999-4688 and we will do whatever we can to help you. Thanks, Steve ---Hot Spring Spas---

Hi rwhack, It's my goal to assist you and work with your dealer however necessary to facilitate this immediately and aggressively. Your experience and support is extremely important to us! Look forward to hearing from you. 800-999-4688. Thanks, Steve ---Hot Spring Spas---

Hi JCOLEMAN45177, Please give our customer service team a call at 800-999-4688 X 8432. We are happy to help you over the phone while you are working on your spa, and help identify the problem. We want to help you get your Hot Spring up and running again as soon as possible. Thank you, The Hot Spring Hot Tub Team

Hey galosher! We at Hot Spring are excited to see your interest in purchasing a new hot tub! Given the depth of our product line, we have a variety of products that will fit your needs, particularly temperature consistency in high heat areas. I highly encourage you to visit www.hotspring.com to experience some of these products and learn about them. Particularly our ACE salt water sanitation system which is absolutely phenomenal (www.hotspring.com/ace). Regarding your other questions, please call us at your convenience at 800-999-4688. We will walk you through our water care recommendations, installation assistance, jet designs, and other features that set us apart. And of course, link you with a dealer in the desert! Thanks for considering a Hot Spring! Speak with you soon. You'll be hot tubbing in no time. Thanks, Steve ---Hot Spring Spas---

Hi rwhack, I'm sorry to hear of your issues with your Envoy! We want to help you. It sounds like you've contacted us already, but please do so again at any time with your spa's serial# to ensure we are providing you the service you deserve. Thanks for your business and consideration! Steve ---Hot Spring Spas---

Hey Knealy2, First, test the jet switch by disconnecting the wires from the “momentary-type” jet switch PN-32337 and see if you can measure continuity when pushing the button. If not, switch is bad, if yes the switch is good. Keep in mind that the switch is momentary and does not engage and disengage. It’s job is to momentarily activate and deactivate the circuit through the PWA timer board. Next check the resistance of the jet pump relay PN- 34321. Follow the plug from the jet pump receptacle if unsure which is the jet pump relay. Disconnect the wires coming from the PWA timer board and do an ohm test across the two white relay coil terminals. The coil should have 70-90 ohms of resistance. If not, relay coil is bad. If testing a hot box, you can reconnect the wires from the PWA board and test for 12 volts DC on the relay coil terminals, if no reading, and you have continuity in the switch, problem is in the PWA timer board PN-70821. You can also test for 12 volts DC coming out of the PWA board to the relay. Thanks, Steve ---Hot Spring Spas---

Hi JFK3rd! There are two tools recommended to assist with jet housings: Spanner Wrench (part# 10057) and Nozzle Tool (part# 70830). I'd also recommend giving your local dealer a call to consult with their service team if needed! Or call us direct at 800-999-4688 anytime. Thanks, Steve ---Hot Spring Spas---

Good morning, buffip! Thanks for your post! I'd recommend reaching out to a local dealer with your spa's serial# as they will have hands on experience adapting these types of accessories to our hot tubs. Or call us anytime at 800-999-4688 and we can further assist. Thanks, Steve ---Hot Spring Spas---

Good morning, edbd! Thanks for the post regarding your Hot Spot. We're sorry to hear about this issue. When you have a moment, give a call to our Customer Service department at 800-999-4688, extension 8432. Try to have your spa's serial# available when you call. We will do what we can to further diagnose this issue and/or point you in the right direction to get it fixed! Thanks again, Steve ---Hot Spring Spas---

Hi Patti, We are so happy to hear you are considering a Hot Spring. The Envoy is an excellent spa, and we are here to answer any questions you have during your hot tub purchase. Don't hesitate to give our customer service team a call at 1-800-999-4688, extension 8432. I also encourage you to read some great reviews from happy Envoy owners: http://www.hotspring.com/shop-hot-tub-models/highlife/envoy. We hope to soon welcome you to the Hot Spring Family! Have a terrific day. Thank you, The Hot Spring Hot Tub Team

Hey elav, Hope you're well! Just as a follow up to your post I wanted to let you know that this repair is very simple. Remove the old air intake check valve and install what we call a Hartford Loop Kit, part# 72701. Drop us a line if we can further help? 800-999-4688, ext. 8432. Thanks, Steve ---Hot Spring Spas---

Hi WHM, I'm disappointed to read that you are having problems with your Envoy. Please give the Hot Spring customer service team a call at at 1-800-999-4688, extension 8432 and l will be happy to assist you! I will need a bit more information on your spa, and can help identify the issue. Our team wants you to enjoy your Envoy just as soon as possible. Thank you, The Hot Spring Hot Tub Team

Hi Salty D, We are happy to hear you are looking at a hot tub purchase. We are happy to help you find a hot tub that is perfect for your new deck (and help you design that deck too)! You can reference our deck design tool to help you place your spa in the perfect spot outdoors (http://www.hotspring.com/planning-tools/hot-tub-deck-design-tool). Here is a link to find a Hot Spring dealer near you: http://www.hotspring.com/find-a-dealer If you have any questions please don't hesitate to call our customer service team and they can help point you in the right direction: 1-800-999-4688, extension 8432. Thank you! The Hot Spring Hot Tub Team

Hi Salty D, I am happy to hear you are considering a Hot Spot purchase. Our team would would to talk to you about Hot Spring, and the lounger vs. non-lounger option. We encourage you to also go for a test soak at your local Hot Spring dealer (http://www.hotspring.com/find-a-dealer). Our customer service team can be reached at 1-800-999-4688, extension 8432. Thank you! The Hot Spring Hot Tub Team

Hi Newbie, I'm disappointed to hear you are having issues with your spa. The Hot Spring customer service team is happy to help. Please don't hesitate to give our team a call at 1-800-999-4688, extension 8432. We want you to enjoy your Hot Spring as soon as possible. Thank you, The Hot Spring Hot Tub Team

We are happy to hear you have purchased a Hot Spot Rhythm. Welcome to the Hot Spring Family! We wish you many happy years with your hot tub! The Hot Spring Hot Tub Team

Hi CJ, I am sorry to hear your Hot Spring delivery is delayed.We want you to enjoy hot tubbing just as soon as possible! The dealer will provide a window of time for delivery, and there may be a variety of reasons for delay. The first stop would be discussing the delay with your dealer. If you have any concerns from the manufacturer please do call Hot Spring customer service at 1-800-999-4688 ext. 8432. We want you to enjoy your hot tub just as soon as possible! The Hot Spring Hot Tub Team

Glad to hear it! We are happy to hear you should have your spa soon. The Hot Spring Hot Tub Team

I'm sorry to hear your spa is delayed in delivery. The dealer will provide a window of time for delivery and there may be various reasons for delay, so I wouldn't worry about your Hot Spring making its way to you in North Carolina.If you have any concerns on the timing from the manufacturer please do call Hot Spring customer service at 1-800-999-4688 ext. 8432. We want you to enjoy your hot tub just as soon as possible! The Hot Spring Hot Tub Team