My wife and bought this spa through Costco about eight weeks ago. Our intentions was to get the smaller version but Costco had a sale in March that provided a $1000.00 rebate on Deluxe 1040. The delivery happened inside of three weeks and our delivery man went the extra mile and pulled our spa 100 ft up our driveway with the help of me and my friends. (It's BIG) I have not had a single issue with the Spa, I think it is absolutely marvelous. It is beautiful to look at(Cobalt Blue shell), it is a conversation piece, it is a hydro-therapy dream. My wife is in it every night!
Last Wednesday I woke very sore and fatigued from aerobics the night before, as I made my way to the bathroom at 6:15AM sore and half-asleep it dawned on me that "hey!, I got a hot tub." That was a glorious morning, I soaked to 7AM took a quick shower and went to work refreshed. I have now become a morning soaker, here in Alabama most morning are 50-60 degrees, the 100 degree tub is perfect with the jets massaging and the birds singing.
Everything has been perfect for me, I did a lot of research and always imagined that my ideal tub would set me back about $16K to $20K, but I went into the purchase with Costco saying that I have a one year dissatisfaction (Money-Back) warranty with Costco and if I was not 100% happy I would be requesting a refund. Five weeks in and I am 150% satisfied with workmanship and build quality. I have not had to contact Divine so that's n/a. IMO this Divine Spa through Costco is a steal especially at $6999.99 I would not hesitate to make this purchase again!