Try not to take this ***'s rantings personally, almost all of us appreciate your help, advice, suggestions, and expertise. It seems that NW is taking his fustration out on you. Take pleasure in the fact that he'll likely be out of a job with in a couple of months and he hopefully won't be able to afford an internet connection. Wouldn't it be ironic if NW actually owns a Hydro and he ends up unknowingly having you repair it for him.