spa goddess

The way that I look at ISO is as a quest for perfection. In spa world there are very few companies that are ISO so you could agree that it is not something that a company MUST do in order to compete. Those few who have done this want to stand out from the competition. They want to be the best possible. With this type of thinking why would they sabotoge themselves by writing inferior rules and not reaching to be better. They could have saved themselves the trouble and expensive by just doing what the rest of the industry does. As far as warranty goes. Warranty refers to manufacturers defects. It doesn't mean that there will be no expenses relating to maintainance during a warranty period. Many of the issues relating to warranty are due to 1) customer's unrealistic expectations or 2) dealer related problems. For example, if the dealer has gone out of business or will not service the product for some reason, that is a problem. It is not, however, the fault of the manufacturer. Yet, no one gets on line and says dealer "joe blow's spa store" stinks. They say, X spa stinks. Meanwhile we have dealer who change brands every year or two and won't service the old brands. Another thing that people don't always know is that manufacturers purchase pieces/parts from other suppliers. If something is warrantied or not may be up to that supplier not the manufacturer. I have had customers whose tubs have frozen, whose water is green with frogs (really happened), who have issues with how they have taken care of the spa, that are surprized that their problem isn't covered under warranty. Lastly you have the people who have done everything they are supposed to do and something just goes wrong. Those are the ones that a dealer will go to bat for. We will work with the company and the customer to find a solution. We will work at a reduced rate, we will help anyway we can. Sometimes it just isn't a warranty problem and it's no one's fault. With respect to each other and with the knowledge that everyone is working toward a solution and cooperation, it can get resolved.

wow. As a new poster I already know not to take some of these guys options to heart. Anyone that bitter on a brand can't be taken seriously. I am a coast dealer and they can have 0, 1, or 2 divertors depending on the model,series, and options. We've had them for 11 years, have a full factory trained staff, and no, they don't take any longer than other spas to winterize. Just because you have big pumps doesn't mean you don't want a divertor. It is just another way to vary to pressure for your own specific massage needs. Unlike some other brands the coast divertor's aren't an either/or proposition where you need to choose what seats get water pressure. You can have equal pressure out of all the jets or you can make some stronger or weaker with the divertor as well as the pump speed and the jet adjustments. It's all about the comfort of the bather.

I'm a Coast dealer and a Coast owner. We've been dealers for 11 years and I got to tell you, there are a ton of companies out there but we love selling Coast. It's such a good, solid, innovative brand and I couldn't be happier with my tub. We routinely take in Coast spas that are 7 to 10 years old on trade in on the new Coast and sell them as preowned. The new customers get years more use out of them. It's all good.

Hi Everyone I am the dealer in Medina, Oh that sold Roxyspa and husband their new Radiance spa. No worries, promise we'll take care of you We've been selling Coast for 11 years now and if there is something that needs attention, we'll either know what to do or we will figure it out. And dear Roxyspa, I know you will enjoy your spa for many, many years to come. Happy tubbing!