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SpaTechincian

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  1. Our store deals with a lot of people out in the country and we have had multiple customers that have well water and a water softener. The experience I have seen with the customers that use the water softeners to fill there tub up, is that you will get a chalky white residue on the surface of the tub. I recommend that you do not use a water softener to fill your tub. et the water trucked in or deal with the well water.
  2. Is the hot tub heating up with the pump on low speed? Also chek the wiring on the back of the pump if you had to install your old pump cord. You might have the common and one of the speeds backwards (red/black speeds and white common) wire backwards.
  3. like I said trying not too start a discussion about cir. pumps in hot tubs and not having a cir. pump in your hot tub, and changing the topic like every other thread regarding someone looking at buying a new hot tub,but as we see it's sometimes is hard not to do. It gives the consumer views on either way to run a hot tub atleast and maybe something to think about and consider which he believes is a better way to do things or maybe confuse him or scare him from even wanting to buy a hot tub anymore, (hope not lol). I do however find that there are more flow issues relating to dirty filter with hot tubs that have cir. pumps compare to hot tubs that don't. Filter size on those little cir. pumps shouldn't be any bigger than a 35sq. ft. filter. If it is then your going to starting having issues. Look at Jacuzzi right now for example they have changed there filter size because they had to thick of a filter in there hot tub before which they were having flow issues. I know this because I have customers come into the store looking for these new filter and before they were completely frustrated before because of these flow alarms and no heat in there hot tub with these larger filters clogging up. Another example of who knows this is beachcomber hot tubs. You will not find anything bigger than 25sq.ft filter in there hot tub and if you do then you have the wrong filter size. The hush pumps which is the aquaflo cir master pumps do not recommend anything bigger than 25 sq. ft. filter due to the extra stress the cir. pump will get. So having a filter size of 35 sq. ft. and comparing it to a filter say 100sq. ft. which filter is going to collect smaller microns out of the hot tub. I would say the 100 sq. ft. filter. Lets compare flow rates between a laing cir pump and say a 4hp exec. pump. Flow rate is appx. 8-12 gpm and flow rate of a 4hp exec. is appx. 25-30gpm. So we will use the laing at 10gpm for easier math and the 4hp at 25gpm. 10gpm X 60mins= 600gpH (hour) and times that by 24hrs = 14,400GPD So this is how much water the laing cir pump will filter appx within a 24 hr period, 14,400g 25gpm X 60mins= 1500gpH (hour) and times that by 24hrs =36,000GPD. This is how much water the 4hp will filter appx. within a 24 hr period, 36,000g Thats a difference of 21,600g So the 4hp would have to run 9.6hrs to filter the same amount of water a laing cir. pump would do over a 24hrs. period. I just feel there are more cons to having a cir. pump than pros. If you find a non. cir. pump system is loud at night change the filter cycle. We have a floor model hot tub running and the a/c in the building is louder. We have customer come in and say "I though these bigger pumps were louder, thats what I have been told". Bigger pumps aren't as loud as they use to be. Im just giving he consumer something to think about, because on here you will find a lot of sundance, jaccuzi, hotsprings, Caldera, D1, service guys and dealers than any other hot tubs.
  4. Hey firsttimetubber. This is what your looking at with those 2 dealers in calgary. The sundance dealer has been around for 25-30 years in the calgary area and i'm not sure if they have always been selling sundance for that lenght of time. I rarely work on sundance hot tubs, which would make me believe that the dealer is doing a great job at the after sales service and support. If it wasn't i would be working on a lot more sundance models. Pretty good dealer by sounds of things. But the tubs themselves having worked on a few I wouldn't be the best person for advise on that brand but the ones I have seen, nothing too special about them. The Jacuzzi dealer has been around now for 5-7 years in the calgary area. He has A+ rating on the BBB, but that being said I have worked on a lot more jacuzzi hot tubs than sundance. I have worked on hot tubs that are still under warranty but they would rather pay for the servicing of the hot tub rather than go back there. Something to think about. If you were to ask me for advise on hot tubs to consider I would stay away from cir. pump systems, ( I probably cursed this thread now and it will go off on a rant about why cir. pump systems are better). This is my opinion about hot tubs I do not like the cir. pump systems on hot tubs as I find they have more problems than ones that don't have cir. pumps.
  5. If you just hear a hum coming from the motor then a clicking sound when pushing the button. I would believe that you have a siezed pump or maybe a dry spot. I would take it out and bring it in to hot tub supplier that can replace the bearings and have them take a look at it.
  6. sounds like it could be a stuck heater relay. I would call a repair company and get them out there to check out your problem. Also check your filtration cycle setting. If for some reason the filter cycle got bumped up by accident then the extra run time on the pump could cause the water to over heat.
  7. Hey Keats, I think you answered your own question in your statement. Disconnect the heater element off the circuit and see what happens. Make sure both wires are disconnected and see what happens. good luck
  8. Do worry about the warranty issues, I have read things on the internet here about the coast warranty being bad. A lot of those posts were older (the ones I read anyways), and they use to use a company for there warranty cornerstone and that was the company that was bad, now Coast does the warranty themselves.
  9. I love my lounger too and found the exact same experience in others where I floated out of the seat which doesn't happen in the Coast. The thing I like about it is that every seat seems to work a different set of muscles, I generally start with the waterfall seat (when my wife lets me) and eventually end up in the lounger. So far I am over the moon with my tub, I am not saying it's better than any of the rest but for now it's exceeding my expectations which is always a good sign. Hey footie, I assume that you have the cascade 2 model by your ID picture. How do you find that lounger, because its not a common style lounger almost a recliner. Is it a comfortable seat?
  10. Roxy here... just to clarify that my husband's earlier post was in response to EVEN FURTHER's posting that read: "ISO 9001 doesn't mean anything about the quality of a companies product, or how well the product performs. Its more about the company itself, not the product. A company can make a crappy product and still have a "quality policy". Its more about a proper paperwork trail within a company." Neither of us wanted anyone out there who isn't a quality expert to be misguided. You are quite right that ISO9001 is much more than just a paper trail. People should note that there is a vast difference between a company saying they have a quality system/manual and a manufacturer who is registered to a quality standard like ISO9001 or others like it. Take Hot Springs and Coast to give an example from the spa world. Both manufacturers are ISO9001 registered which means they are constantly being audited to ensure they are always compliant to their written quality systems. These manufacturers invest enormous amounts of time and financial resources to maintain their registrations and they MUST operate by very stringent and proven standards. People who are less knowledgable regarding quality standards often make the same error you did and state that it's not really so important. Those quality registrations are not just handed out to anyone so if you see a company that is accredited with such registrations, you can bet your bottom dollar they have a quality history that is superior to others. Hope this helps clarify things for you and other readers. r You should also know that Coast Spas has been Canadas top 50 best managed companies in Canada for the last 3 years in a row.
  11. Whats the problem with the gatevalves? Are they stuck partialy closed, wont work or leaking?
  12. Hey Spa goddess You can only get 1 diverter on the 2011 models that operate the volcano and whirlpool jet and thats it. Theres no 2 diverters. Theres no diverter on pump#1 and if it has a 3rd pump the 3rd pump doesn't have a diverter. you have the option of adding it on the elite series. It comes standard on the luxury series and the classic and northwind line dont come with it. I just want to clarify that.
  13. No. Think of it this way, your black is producing 120V and your white wire is producing 120V and together you get 240V. This is when the white wire is hooked in the 240V spade cluster (also know as your red AC, easier to explain on a balboa system as oppose to gecko). There should be extra spades right around where your white wires for your pumps hook on. On a gecko Sspa (the new/used one you installed)four button topside you should press the pump#2 a second time and that should engage the blower, make sure the jumper is in the right spot.
  14. You need to move your white wire over to the 220 side. If you look on the schematics it shows you where the white for the 220 pumps go, and there should be a small cluster of spade connectors around it that will be producing 220v between your white and black. Or if you don't have a pump#2 you can use connector P17. What I would do first is use your volt meter press the button to engage the blower, (leave the blower unplugged)test the voltage between P17 (if available) and P16 (your black)and see what the voltage is? if its 220V then great now press the blower button again and see what the voltage is, if its 0V (could be 60V and under as there might be a snubber on the blower relay, I know gecko uses it on the pump relays not sure about the blower relays tho), if its 0V then there you go your set up. If that doesn't work email me back.
  15. How much voltage to the common? and if you got some more info on what is going on with the tub that might help as well.
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