Did you ever stop and think maybe there are more complaints because the people who did go this route do not have a dealer to complain to, probably know very little about hot tubs and instead of learning they would rather go the easy route and just complain??? Maybe the fact there is a dealer in there to help keeps those other companies from complaining and offers good support. Like I said trying to throw dealer support on a costco tub is insane, we all should know there is no "dealer" support...but I have had a great experience with their customer service. I find it funny that you would even try to file a complaint against a company for false advertising...but you hadn't even bought their product. Do you ever leave the house?