I am really disappointed with Hot Springs! We decided not to buy a Costco (Strong) Spa at the 11th hour because we *thought* Hot Springs would have better customer service. We were very wrong. I am impressed by the presence of Strong on this forum - but don't seem to see much presence from HotSprings (pls treat this as your wake up call Watkins!).
Our spa arrived 3 weeks ago. We followed the instructions and set it to 102F, the next day it was 105F. We reported this to the HotSprings dealer - the owner said there's nothing he could do, the factory were not even being helpful.
With the situation continuing, after some persistence the local dealer sent a techie out to look at the tub. He confirmed the issue - and reported to the factory that with the temperature set to 101F, and the temperature in the spa at 101F the spa continued to heat. HotSprings dismissed the issue to their techie.
Perhaps it's just me, but when you spend near double the price on a spa I would expect that the temperature I set is the temperature of the spa (I recall a Jerry Seinfeld sketch about renting cars). I work in computers and if there's one thing I'd think to QA test if I were Hot Springs it would be the spa actually warms to the temperature that you set.
If HotSprings is able to truly be accountable and resolve the problem I will repost and vindicate them. Right now I am truly disappointed at a company charging a premium price that does not deliver on service. Calls to the dealer and the factory seem futile.
Rihallix