goodsamaritan

Update from original poster: The $11,000 Thermospa I wrote about here went to the dump. It never worked and the Company gave me the run around without ever sending someone to repair it. I later purchased a Joli model from Maax Spas and love it!!! Best spa I've ever been in for therapeutic purposes. Really appreciate all the support and information received from this blog and the members!!! You all rock! Was grateful to know my efforts saved at least a few people from making the same mistake I did.

I'm grateful to learn that their are many other companies who are operating with integrity and standing by their word and products. I look forward to one day owning one of the hot tubs recommended above and thank everyone for taking the time to make recommendations.

The only answer I can see is "Greed". They clearly have absolutely no integrity. They refused to respond to my BBB complaint. They are pocketing some big bucks and don't care who they are hurting in this world to get what they want.

I have still never received a written response from Thermospas after they confirmed receipt of my written complaint. It seems they have run out of lame excuses and empty promises. Am currently in the process of filing complaints with BBB, the State Attorney General of every state in the Union, the Federal Trade Commission, and every other consumer protection agency I can find. By not providing me the hot tub I purchased for $11,000 in excellent working order and for ignoring my phone calls requesting assistance for over 6 months, and for threatening me with having to hire an attorney to receive customer service, and by not refunding my money upon request, Thermospas has purchased themselves an eternal voice of truth, which will warn every future customer of their deceptive and unethical business practices!! Please continue to send me more information on ways to stop this company from scamming innocent consumers in America!!!

Thanks for letting me know that this forum is viewed by actual consumers!! I'm dedicated to getting the message out across this country so that no one else must suffer the loss I incurred at the fraudulent and deceptive hands of Thermospas.

Wow..... so you haven't been able to use it at all? Did they send someone out there to repair it? No, they never returned to repair it! The customer service manager told me 3 times that we were going to have to let the attorneys deal with this. In my opinion, that is not a customer service solution. It's completely unreasonable that they have the audacity to deliver a hot tub that is damaged and does not work but then to tell the customer they must hire an attorney to resolve the dispute is a response from a company who refuses to stand by their word and their work. I have not found one person in this company willing to be held accountable for their own actions. Please do not support this company in any way.

I made the terrible mistake of purchasing a Thermospas hot tub and if sharing my experience will spare only one other person from making the same mistake then it's worth my time and effort to write this post. This company had an answer for every question and concern I presented. They told me exactly what I needed to hear and presented themselves as being low pressure and trustworthy. The problem is that I was sold a bunch of lies and they did not deliver the product I believed I was purchasing. I did my research before having a sales person come to my home and was willing to pay top dollar for the best product and service available. I suffer from debilitating physical pain and needed the best therapeutic hydrotherapy tub available. They delivered a hot tub that does not work and has too many problems to list and there is no identifying insignia on the hot tub to show if, in fact, it is the model I paid for. It looks completely generic. This is not, in any way, the highest quality spa available. In fact, it doesn't even work. The control panel, the heater, the cover lifter and more are all not functioning. The customer service is absolutely terrible. I left messages for over 6 months with absolutely no response. When I actually did have a conversation with their customer service manager she threatened me, over 3 times, with having to get an attorney to negotiate my complaint and nearly one year later I am still unable to use the spa they delivered. I spent $11,000 to get the best hot tub money could buy and I expected it to be delivered in excellent working order. They had the audacity to deliver a unit that was damaged and does not work and now they expect me to hire an attorney to negotiate having it repaired. I recommend reading their sales contract word for word and having it reviewed by an attorney before signing it. You will notice that they do not even take responsibility for the condition of the unit upon delivery. Basically, you have no legal rights after giving them the money and they require payment in full before delivering your hot tub. My attorney said he would never have signed such an agreement. I saw the complaints about this company online before making my purchase but the sales person said those posts were from the competition. Just one more lie among many others. Thermospas has a great scam going across this entire country and I will do everything in my power to contact every consumer protection agency to get the truth out there about this company and stop them from taking hard earned money from other innocent people. No one deserves to have this kind of experience and I'm fed up with big corporations with big legal departments spending loads of money looking for ways to legally scam customers. I have learned a costly but valuable lesson through this experience. I will save a lot of money purchasing a spa from a local vendor with an actual store. They will work harder to protect their reputation in the local community and I can see exactly what I am purchasing before making the decision. Since making this purchase, I have seen many makes and models of much higher quality than Thermospas for thousands of dollars less than what I paid. Doing business with Thermospas has been a nightmare for me. Help me save others from suffering the same way. Best of Luck to you All.