glaciercory

Buy a new tub!!!!! Find an old harley to fix up instead!!

atta james!!!

Nice to see your presence on the site J.K. Just got out of the tub 1st soak Up and runnin' Will keep you up to date in the future

After much frustration, Arctic Glacier is delivered, placed, wired, salted, running, and heating to temp. I am tired and broke. Dealer and I are still on speaking terms and no one got too out of joint on this deal. I am Happy? not really. I am I satisfied? I suppose I am. The bottom line is I got the tub I wanted and I am looking forward to LESS stress around the whole thing. I am sure things will come up and I will need dealer/tech support in the future. I feel that no bridges have been burnt here and I will be able to call these guys when I may need them. Man, this was way more than I bargained for but I am in the "SPA GAME" and will be so all steam ahead!!!!!!!

Tub is up and running!! 4 hrs to temp and then.......... Well lets say I need a soak after these last 3 days, 2 months, etc. Anyway, on to the reason I got a tub!! Lets hope the worst is behind me and the future is yet to be determined. It has been a bumpy ride so hopefully things will mellow out and I can enjoy this tub without any more issues. Wishful thinking or optimism? Either way moving on in "The Spa Game". Thanks again to the users on this forum for getting me through!!!!!!!!!!

640 views on my post since last night! Not even 24 hours!! Thanks people I need a outlet and resource like this very much. I value the input from others that have come before me. Thank you again ...........

Show the man some love here people. The guy has been there for forum users. I would like to thank him for all the help so far in my experience here in spa land. THANKS TOM !!!!!!!

Wow, sorry to hear that, you've always been a class act and genuinely helpful to Arctic owners. Best wishes!!! VERY sorry to hear this!!!!! I have felt some true concern in your posts. I think the company loses some great insight with their decision to " let you go". I hope you find what YOU need out there. Nanaimo dealership could use a guy of your experience. On a personal note, my tub is here and filling on my deck as I post this. Tom thank you for your concerns and attention to the little guy guys out here in the world of tubs. Electrician and spa guy here in the am. to get the tub up and running!! Then..........well we will deal with the next step when it comes. As for today, tub is placed and tomorrow is a new day!! By the way the spa guy did ask for balance on the payment for the tub. That will be taken care of tomorrow as well!!!!!!!

I can hear it already.... "we got your tub in but when we were uncrating it for delivery this morning we realized it was the wrong one with the wrong cover.....now we have to return this one and get the right one coming....damn manufacturer, really it's not our fault, the problem is out of our control" good luck Ah!! 230pm and spa is here on crane truck!!!!!! Crane is too small won't reach to rear deck!! SHOCKER!!! I have called my original crane guy and he will be here in an hour. A month and a half ago, I had him come out and measure the job. NO PROBLEM he says $200 cash. No NO says Arctic guy we will use my guy. So there is a spa in my front yard on my lawn and my guy is on the way. Stayed tuned for further updates kids, this can't possibly end here it is just getting good!!!!!

I've got my $$ on it showing up because I gotta believe they know they are close to getting a cancellation. Since this is coming in on a crane and based on what you've gone through thus far I'd take a couple moments when the truck is there to visually verify with the delivery guy that you're getting exactly what you expect before that crane sets it in your yard. 2:05 empty driveway??? "No Glacier Cory". The guy did call Around 11 am. asking "what color cover did you order?" O well see what shakes down here!!!

I misread the post at first and changed my previous response when I saw the "month late" part. Hopefully all gets ironed out ASAP. Talked to keith and things are as clear as mud!!! 3 hours until latest delivery time. Should be here with crane truck to place on rear deck. Fingers crossed and trying to remain positive. Thanks to all for the outlet of frustration. Any bets on whether or not this happens for me TODAY??????

Yeah okay sounds good enough. Second day home from work waiting for delivery! Will be unable to meet previous obligations I have due to this situation. Wife has taken Friday off to enjoy our new purchase. The is a ripple effect associated with these delays is affecting our lives. My electrician is growing tired of my changing plans also. This is making me crazy and I am looking quite the fool.

Plenty of other spa dealers around her on Vancouver Island!!! Even another Arctic dealer 2 hours north. I just thought that A customer could be assured of what was promised. The fact is that the "reasons" I am being given for delays seem very weak and somewhat creative in nature. I like the product but am suspicious of the commitment of the dealer employees. Will let you know what happens tomorrow..............

This is ridiculous!!! 1 month late on delivery. Then no show on new dev. date!! Now here tomorrow for 11 am. sure!! Wait 2 hours later phone call changing to 2-3 pm. I am at wits end here and I don't even have the tub here! So far all my $14,000 has got me is a whole lot of broken promises. I could not be more disappointed with this crap so far. Two days of lost wages waiting for a tub that is 10 minutes away in a warehouse. Tom talk your Nanaimo dealer out of this one!!!! If I don't get this done tomorrow I am backing out of this deal. I have never been treated SO poorly by any merchant. I have to get this message out to people. There is a problem here and I am very frustrated. Any suggestions on dealing with a outfit that takes your $$$$$$$$$ then sluffs off your purchase delivery??? Am I out of touch here or is this the Hot Tub Business???????

That is killer!!!

I am getting a glacier. Suppose to be here last week but whatever. Anyway dealing with the Nanaimo guys has been touch and go. They liked my $$$, now lets see what the can deliver with product and service. I went with the Onzen system and intend holding the company to its claims with what Onzen says it delivers. There is a lot of opinion on here about Onzen and Arctic. As we are in the same area and dealing with the same outfits, I can keep you posted on the dynamics here on the Island. Now GET ME MY TUB!!!!!!!!!!!!!!! Cory.........

Got to go with the Bose. Jbl makes a decent outdoor speaker as well.

Welcome to owning an Arctic Spa. I also have an Arctic Glacier with Onzen that is now 14 months old. The only problem that I had is that it quit making chlorine and the Onzen Electrodes needed to be replaced. Just yesterday it was time to replace the water with new. It was also the first time that I cleaned the jets. Was surprised after 14 months of use the jets looked like new and very little work was needed to clean them. Wife an I use the tub about 3 times a week and I have the Onzen generator set to run for 8 hours a day. If I go on vacation for a week I cut the time in half and only run the Onzen system 4 hours a day until I get back. If you have any questions fee free to ask. Chuck Thanks for the input people!! I will indeed get my water tested beforehand...chuck and roger thanks again! Keep the good stuff comin'......

New tub should be here this week. Any helpful tips or suggestions from Arctic owners?? Set up will be done by their guy anything I should or could be looking into??? Yes I went with the Onzen. Input from present Arctic owners may prove useful. Anything to help the "newbie" along. Thank you

Hello there to all. I purchased an Arctic Spa Cub Signature series tub. Paid $11,550. Delivery was on July 27th or so. Had it a couple of weeks and was never able to get a correct bromine reading ever. So I phoned and complained and complained and complained....well turns out they had to do a retro fit with the Onzen system. They came on August 31st and did the retro fit. Had to wait 24 hrs for glue or whatever to dry I guess. Filled tub and added chemicals. It's September 6th today. Last night (the 5th) did a test with strips and voi la, the bromine level was finally correct. The only thing I've had to adjust is the pH level because it is high. So now I'm just in the process of adjusting that. Oh ya the water was cloudy but I'm told that will clear up over time because I just filled tub. It's already started to clear up since last night. Cheers to all and hope to hear from everyone on how their retro fit did. I do love the tub though. I think I should have got a bigger one with more jets. Whats your opinion? ok. had tub on boost cycle and it's done. Just did a test again with strips. pH is on the high side (7.8) so I just added a half a cap full of the "adjust down" again put on boost cycle and will se what happens. I'm sure it will be fine now. Am going to go to the dealer with a water sample just to make sure. I should be getting my glacier in the next few days with onzen. Man I do hope this isn't going to be my story as well

I was wondering the same thing. I know it got resolved but I don't understand it getting wiped out. This is pretty scary guys, a little too big brother for me. Looks like some moderator or admin must have deleted the posts. Not cool. It undermines the value of this board. KK117 WHADDUP? with that?? My new Glacier is less than two weeks away. Hoping for the best!!!!!! Much hope indeed!!!!!

I was wondering the same thing. I know it got resolved but I don't understand it getting wiped out. This is pretty scary guys, a little too big brother for me. Looks like some moderator or admin must have deleted the posts. Not cool. It undermines the value of this board. KK117 WHADDUP? with that??

Not loving the idea that I just bought a glacier With onzen and it will be made in late Aug delivery foe early Sept. Hoping I don't have a similar storyline with mine.