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d1dennis2009

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Everything posted by d1dennis2009

  1. try resetting power and see if the red Led indicator goes out, this is a HL condition.
  2. Ozone generators only last determinate amount of hours, so it would depends on if you are using CD or UV type generator.
  3. The LED lighting is likely 12V AC, DC voltage is not good and could have caused damage.
  4. KeriBerry, we specialize in D1 spas and would be happy to troubleshoot it with you, it does sound like the topside it bad and will need replaced. But we can go over the options and verify everything. My number is 760.216.6756 and nae is Dennis
  5. Josh, do you still need help, I though we resolved the issues? Let me know if you still need help.
  6. Yes, the glass tube inside is being damage in shipping. This happens pretty often with the UP+ assembly, hopefully the shipper is wrapping it properly this time.
  7. Dan, This is unusual, easiest way to test is plug in a sensor and toss it over the bar top and see if the issue remains after the 5 day window. These S-class packs are pretty bullet proof, that being said, this is usually a sensor or the pack. If you would like to discuss in depth, you can call me at (866) 418-1840. Thanks, Dennis
  8. Here is the online specs, actual monthly cost is dependent on you p/kw hr rate in your area. Great spas, great new operating systems by Gecko and well worth looking into. D1 is a great product, and I say that from experience of having worked in the Service Department for years. Seats: 5-6 Dimensions: 84" x 84" x 36" Jets: 35 The Aurora is the perfect place to relax by yourself or kick back with a couple of friends. There’s contoured seating all around, promoting proper body positioning, and the amazing UltraLounge for a full body hydro massage. You can also enjoy the calming affects of Chromotherapy, with the LFX package. Energy Efficiency Info Monthly Cost: $11.30 D1Dennis, did you not survive the Sundance/Jacuzzi takeover?? John Nope, didn't make it out alive. Hahaha The Chromotherapy and LFX is basically a fancy lighting system, nice option, but doesn't add any real value to the spa. The systems are a bit pricey, I would look at the @ Home line, spas are great and the equipment is pretty much bulletproof at a much less expense. Keep in mind the warranty on your options like LFX etc, the coverage varies on these systems. Good Luck.
  9. Here is the online specs, actual monthly cost is dependent on you p/kw hr rate in your area. Great spas, great new operating systems by Gecko and well worth looking into. D1 is a great product, and I say that from experience of having worked in the Service Department for years. Seats: 5-6 Dimensions: 84" x 84" x 36" Jets: 35 The Aurora is the perfect place to relax by yourself or kick back with a couple of friends. There’s contoured seating all around, promoting proper body positioning, and the amazing UltraLounge for a full body hydro massage. You can also enjoy the calming affects of Chromotherapy, with the LFX package. Energy Efficiency Info Monthly Cost: $11.30 D1Dennis, did you not survive the Sundance/Jacuzzi takeover?? John Nope, didn't make it out alive. Hahaha
  10. This could be a couple of things, the spa should never heat if the circulation pump isn't moving sufficient water to close the flow switch. The only way to reset a High Limit error is by resetting the breaker. It could very easily have been an airlock and or something different, I would love to walk you through possibilities. If the water is truly 133F, you have a bigger problem and I don't think the technicians diagnosis was correct. Please give me a call at 866-418-1840 and I can go over any issues you have, I'm extremely familiar with the D1 product line. Good Luck..! D1 Dennis
  11. Depending on your investment, always consider unit cost age and what it will take to relocate the unit. If the price is right, a 2006 quality brand is a no brainer, provided it holds water.
  12. Here is the online specs, actual monthly cost is dependent on you p/kw hr rate in your area. Great spas, great new operating systems by Gecko and well worth looking into. D1 is a great product, and I say that from experience of having worked in the Service Department for years. Seats: 5-6 Dimensions: 84" x 84" x 36" Jets: 35 The Aurora is the perfect place to relax by yourself or kick back with a couple of friends. There’s contoured seating all around, promoting proper body positioning, and the amazing UltraLounge for a full body hydro massage. You can also enjoy the calming affects of Chromotherapy, with the LFX package. Energy Efficiency Info Monthly Cost: $11.30
  13. The TSC 25 (01560-320) Mid-range control will work with your Nautilus, however, you will loose the scrolling messages and some programming functions. This acceptable if you are a basic function over flair user. Hope this helps. Please call if you need further assistance or parts Dennis at Easy Spa Parts 866-418-1840 Dennis
  14. BEACHBUM just lost right to give advice and if this was a flight simulator, you just crashed and burned. Listen to guys that have been around like DR. Spa and PreseredSwine and anyone else who has worked on a hottub, in your case, you should learn CPR.!
  15. I think you will get the same feedback from all long time technician on the board, better do it right the 1st time.
  16. I would advise again running your wire exposed and securing it to your deck, this is a potential issue and not safe. I would suggest running a underground conduit and setting a juction box at the corner of the deck and running a flex conduit out of the box to the controls. You may want to consult a licensed electrician for this job, safety can never be undervalued.
  17. Not completely out of the norm, the normal run time for the pumps is a 1/2 hour cycle and if the temp is already at 100F, you may see some heat creep. I would verify your setting on the new Hub and see if there are any adjustment that may help.
  18. Without seeing what you have going on, I would call the dealer and inquire. If they are unable to resolve it, call 800-345-7727 and the Tech Team at D1 will assist you with in getting it resolved.
  19. This is likely just a bad master led or even the junction box, I would check the light tunnel and see if there is any sign of moisture in the tunnel.
  20. you place the vision in the filter with the ultrapure lid (Not the skimmer) and you should add chemicals to the center of the spa while the pumps are running. Also, allow the pumps to run with the cover open for 30 minutes after treating the water.
  21. Maybe the "Dream" is a better option, larger jets doesn't necessarily equal better hydrotherapy. Your best option is to try to see if your local dealer has one you can fit or wet test and decide what works best for your family needs. D1 is a recognized brand and has been around along time, see what deals you can make and you won't be disappointed.
  22. I would look at D1 Spas for the Bay and Reflection product lines, they both offer Ultrapure Plus Water Management System. This system offers both UV and Ozone/ with a 24 hour circulation pump. I used to work for D1 and can provide many testimonials off the effectiveness of this system. I will also suggest you wet test any model or brand before you settle on a spa, comfort should be equal to cleanliness.
  23. Hey Roger, yeah it was always my desire to represent D1 Spas and our desire to maintain a highest level of customer support, I still believe this about the company, even after leaving over a year ago. Great company great people, great new future.
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