allen

THANK YOU FOR REPLYING. i have the original h2x model, the big one, one seat in one corner and the steps in the other corner and the standup jets along with the seat jets. i get in and turn it to the highest level to swim. the actual velocity of the current is changing from almost nothing to the highest, and it can change on a dime. the motor sounds the same and they have actually checked all the mechanics of it. i am starting to think that it has something to do with the output and intake being both at the front. i went to the Swimex site yesterday and saw how the output is wide the whole way across the front, then at the other end is the intake that routes it back through channels to the front. that way the water is only flowing in one direction. i have even thought about trying to retrofit mine to work that way. masterspa was very interested until they found out it was not the mechanics. now they have abandoned me. my big problem is that there is no way they could have made that promotional video in my unit.

I HAVE HAD A MASTERSPA H2X SWIMSAP FOR 8 MONTHS AND AM HAVING PROBLEMS WITH THE SWIM CURRENT VARYING GREATLY. ALL MECHANICALS HAVE BEEN CHECKED: MOTOR, PROPELLER, CONTROLS, ELECTRICAL, AND AMPERAGE. IT SEEMS LIKE THE OUTPUT AND INPUT CURRENTS ARE MIXING IN THE PROPELLER CHAMBER. IT IS EITHER AIR COLLECTING AT THE TOP OF THE CHAMBER UNABLE TO ESCAPE AND MAKING WAVES THAT MIX THE CURRENTS, OR THE PROPELLER IS NOT CENTERED AND THE OUTPUT IS HITTING THE WALL AND BOUNCING BACK TO MIX THE TWO CURRENTS. MASTERSPA HAS TRIED TO HELP BUT SEEMS CLUELESS SINCE IT IS NOT IN THE MECHANICS. IT ALSO COULD BE THE BASIC SCIENCE OF IT ALL. DOES ANYONE HAVE THIS PROBLEM WITH THEIRS ?

i have owned a masterspa h2x swimspa for 8 months. my problem has been that it does not maintain a constant current. now, when i think of it, how could it with the incoming and outgoing currents passing by each other. i think they are mixing. their technicians have been cordial and have tried, but cant figure out whats wrong. i will say that the spa part has been great and i havent had a complaint about the insulation. the 4" cover is so great that snow accumulated on it with the water being warmed to 87. but there is no way anyone talked to owner bob lauter. i have begged to talk to him and havent even received a response to two emails to him personally begging for help. so i dont believe that other person talked to him. overall, i have enjoyed my h2x, but i bought it for the swimming and it does not mainain a constant current and is at times too slow.