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Everything posted by castletonia

  1. Hot Spring dealer here. You can absolutely NOT do saltwater if your not wanting to. Just because the hot tub is pre-plumbed for salt doesn’t mean you have to use it. And you can always add salt at a later time if you want. You can opt for ozone and use chlorine or bromine instead. I have no experience with Spa Marvel or AquaFinesse, so can’t help with those.
  2. Unfortunately I can’t help much. Watkins doesn’t provide any secrets to dealers or anybody. The best I can do is offer a part number from Watkins for a replacement circuit board.
  3. As long as the conversion is done properly, should be no issue at all. There will be a schematic on the inside cover of the control box. by converting to 220v all you are doing is changing the amount of electricity going to the heater. Instead of the heater being a 1.5kW on 110v it will now be a 6kW on 220v. The pump was and will remain 110v.
  4. The Bengal was made between 1997-2010. If you can get me the serial number I can look up the year. Cannot comment on a heater recall because this was long before I ever sold Hot Spring. Regardless, it's the same heater whether running 110v or 220v, only difference is how much power is being supplied to the heater. That price could be fair, but I personally would not suggest buying anything without seeing it running and up to temperature. Most parts should still be available, but again, without knowing the year, I cannot guarantee. If it was a 1997-2000 Bengal, those have older style electronics that would require a complete upgrade. There is also a decent chance that if the hot tub is 2002 or older, that heater is different than the newer ones.
  5. As a dealer, I require 25% down to order and final balance is due upon delivery. I will collect cash/check on delivery and will take credit card information prior to delivery and charge once delivery has been completed. While I will not condone or defend another dealers policy, it is up to each dealer how they handle final payment. I have had a few instances where customers didn’t want to pay in full until the hot tub was actually hooked up and running and in those instances I did allow to leave a $500 balance open.
  6. Fuel surcharges are pretty much expected at this point. I increased prices in my store back in January and review them monthly at this point. Kind of numb to it at this point. Don't know what the ceiling is and don't want to think about it.
  7. Having been a Hot Spring dealer for 5 years, I have yet to replace a heater due to the heater not heating. 2013 should either display errors on the display or have blinking logo lights if there was an issue with a thermistor, the pressure switch or water Flo issue. I'll preface this by stating I'm not a service tech, I'm in sales. But if I had to bet money, I would be looking at heater relay board or an incoming power issue.
  8. How old of a Grandee? Are there any error codes on the display? Rarely will a heater be the reason a Hot Spring doesn’t heat. I would be more thinking the heater relay circuit board and or a sensor but need more information.
  9. My apologies, forgot the Sumatran was 110/220 convertible. Heater is on the 30A then since it is 6kW. Attached is what I find for jumper settings for a 2007. Heaters don't typically trip a breaker on a Hot Spring. Assuming it is wired correctly, I wouldn't have an explanation for the breaker tripping besides possibly a bad breaker.
  10. What model Tiger River? Provide serial number if possible.
  11. I'm not aware of any Tiger River using a 6kW heater so you should have a 4kW heater which is powered by the 20A breaker. Everything else is powered by the 30A. The main things that could trip the breaker instantly would be the circulation pump and ozone (if equipped) or if it is wired incorrectly. Disconnect one at a time and see if the breaker holds.
  12. Nope. Guessing that it froze, something cracked, likely heater end caps, and drained out.
  13. There was an electronic change in the 3rd quarter of 2009. Would need to know what electronics were dealing with first. Just for the heck of it, I would unplug the auxiliary control panel. Sometimes when those go bad they create other problems.
  14. Vacanza collection has a 2 year warranty. Guessing that is going to an air control valve. Somewhere there should be a check valve that I'm guessing has failed.
  15. This could only work on non-circulation pump models from Watkins (Hot Spring Hot Spot & Caldera Vacanza).
  16. If it is a 2011, the original control panel is obsolete. You would need to upgrade the electronics to the current version of the IQ2020. You would need a new control box, new control panel, and the appropriate software for your hot tub.
  17. Pressure switches have been hard to get for the past 6 months or so. Supply does not meet demand. Try reaching out to Hot Spring dealers as well, same part, same part number. I would assist if I could, but I only have one pressure switch in my store until the ones I have on backorder arrive.
  18. The pressure switch is a non-replaceable item on the heater. If you installed a heater without a pressure switch, you would lose the functionality of the logo light on the outside of the hot tub. My understanding is that if the pressure switch is bypassed or not used, then you are relying on the thermistors to be detecting water flow. I'm not a service tech but I am a Hot Spring dealer. I've never suggested to my customers to use the pressure switch bypass as a permanent solution and have never installed a non-pressure switch heater in place of the oem heater so I cannot tell you if there would be any potential safety concerns.
  19. Is the water level adequate? Is the filter clean? Sounds like the hot tub is going into protection mode. While a lot of things can cause that, the fact that a breaker reset allows the hot tub to function again for a period of time would lead me to think dirty filter.
  20. My fault, not all Saratoga's had aux control panels, only the Victoria, Pavilion, and one other I believe. You may not have them.
  21. Disconnect the aux control panels, see if that makes a difference. I sold Saratoga back then and granted this applied to those MSPA Gecko controls, but I saw more than a handful of hot tubs where the aux control panels would be back and cause everything else to act weird.
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