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joanneheathermary

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    Calgary, AB, Canada

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  1. Hi I posted back in November abour cloudy water. We tried everything, nothing worked, turned out that the ozonator wasn't working at all, and we are on the pro-clear system, and I guess you need them both present and working for the water to stay clear. Now I am happy to say that my water is sparkling clean. There does seem to be a mystery though that no one can explain. We put CAL into the water to reach the water hardness desired, but for some reason when the water is tested (numerous times) it shows no water hardness at all. Like there was never anything added to the water. I decided to do it my way, and instead of putting it in in small quantities like the hot tube people advised, I put it in by the capfuls, and currently it is where it is supposed to be. So does anyone have any idea why their way wasn't working? why would the water never have a hardness factor?? They thought water softener was being used, but we don't have that on our water. No one could figure it out, they still can't. I figured someone here could. Thanks Jo
  2. Don't bother talking to your dealer about bleach. If he's like most, he doesn't have a clue about the difference between bleach and Dichlor, which is nothing after entering the water. He's just telling you what he was taught, which is wrong. I wouldn't use the tub with FC > 8 ppm (CYA < 30), but that's just me. How high did you shock your tub? Keep in mind, for every 10 ppm FC you add to your tub with Dichlor, you're adding 9 ppm CYA. CYA is ideally between 20-50 ppm. When CYA gets over 100 it seriously starts to lower the effectivness of the chlorine. That's the main reason why we switch to bleach after using Dichlor for a week. Bleach doesn't add any CYA. After analyzing the water he told me to put in lots of sanitizer, and only about 3/4 of a capful which would be about 2 tbs I guess. But he had me put in 5 capfuls of sanitizer. Sanitizer is still showing as very very high.
  3. Hi Bill Mine wasn't bacterial, but the body wash helped alot. The pharmacist told me that the chemicals stayed on the skin even after showering, and this wash removed them, and it was amazing, I stopped itching right away, just had a couple of stubborn spots, but I was covered everywhere. If I even put my arm into the water, I broke out in more itchy spots. It was horrible.
  4. I will, I like this place, I can learn alot hanging around here. I have a question, now that the tub has been super sanitized and the levels of sanitizer are high, would that kill everything /anything that was growing in there?? I asked my dealer about bleach and he looked at me with a horrified look. Can we still use the tub when the sanitizer is so high?? we were told to add 5 capfuls.
  5. If it were me, I would not worry about finding out what those chemicals are. Instead I would learn what chemicals I actually need. Thanks for your response
  6. Hi Bill The body wash is called Tersaseptic Skin Cleanser and Shampoo. It is an antibacterial, but it used for lots of different things and removing chemicals from the body is one of them. As soon as I used it, it was like instant relief. Up to that point I was scratching until I bled. It was horrible. I tried antihistamines, and all they did was knock me out when mixed with my other meds. This worked great! Good luck getting rid of the itchiness. Jo
  7. I will find out what is in all these chemicals and let you know exactly what they are. Could the clarifier have been what gummed up my filter so that it no longer worked? when using a clarifier should you remove your filter when you put it in? (okay, that might be a very blond question, no offense blondes, I am one). No one has told me what any of this stuff actually does, they have just told me that I need to use it.
  8. LOL, they are in their 20's, so it wasn't the Pee issue, I hope!!! and I don't even want to think it is anything else, lol. I know the only people in there was my son and his girlfriend, he has another couple that comes over and uses the tub, but I am not sure if they were in the new water or not. I would prefer not, the two of them need to get a room, which I have told them. Neighbours are extremely religious and have little kids, not something they need kids to see.
  9. "Give a man a fish and he eats for a day. Teach a man to fish and he eats for life." The way I look at, you have two choices if you want to keep your tub. You can continue to let your dealer manage your water and have problems, or manage it yourselves and maybe not have problems. You say you're sensitive to Bromine. Are you also sensitive to Chlorine? If so, you can try mineral system such as Natural 2, which uses less chlorine. I know nothing about Proclear, so I can't comment. However, regardless of what system you use to sanitize, you still need to learn the basics of water chemistry. So, if you want to try managing it yourself, go here and read. It will tell you everything you need to know about Water Maintenance, but were afraid to ask, your dealer. Nitro, thanks for the link, I will check it out. I usually manage my own water, did with the bromine system, it was just with the problem we were having with the milky water that I couldn't fix on my own. I did everything I was supposed to, but nothing worked. I guess when I put the super clarifier in, it started to help clear the tub, and then it allowed the sanitizer to do what it was supposed to. With this new system it is a learning process all over again.
  10. Thank you all for your suggestions, i now have a hot tub with clear water again. Turned out when they dug deeper for analysis (I really need to get me one of those machines, they say it costs about $2500) someone (meaning one of the kids' friends) must have gone in the hot tub wearing something they shouldn't have and it contaminated the water, which is what was causing the milky look. The milky look is gone, my tub has been highly sanitized to clean out whatever was growing in there (which totally grosses me out). When I heard that I wanted to dump it all and start again, which I was told was not a good idea, as I would then have to start all over again with balancing the water. The only thing now is that sanitizer level is really high and I don't think it is a good idea for me to go in with my allergies while it is that high, so I will have to wait it out. All the other chemical readings though were right on the money. Whatever was in the water totally clogged up my filter even washing it didn't work to clean it out, we had to bring it in to have it cleaned. My hot tub was flashing at me when I got home on Friday saying that there was no "flow" and we figured out it was the filter that was plugged up. It looked totally gross and brownish. I wish I knew what it was that caused all this upset to my water. My dealer is having a class one evening on water chemistry and how to take care of your tub which I plan on attending (If work doesn't get in the way). But in the meantime I will read the link that Nitro left for me above. Again thank you.
  11. Hi Bill I had that itch and it turned out it was the bromine that I was having the reaction to. To get rid of the itch you can buy a medicated body wash at the pharmacy, I will look at home for you tonight for the name, once you use it the itch stops. The pharmacist told me it removes the chemicals that are still in your pores that you don't get rid of with normal showering. That might be why you are still itching. We switched to the Pro Clear system in the hot tub and now I have no more itching. Hope that helps you somewhat. I know I scratched till I bled somedays.
  12. There's something I've saying a lot on this forum lately. Be careful what you add to your water, because it will be with you until your next water change. That includes lotions, oils, soaps, shampoos etc. that come off your body, and the chemicals you add to fix the problems. The only thing you really need to maintain your water, is Calcium, Acid/Base and a Sanitizer. Everything else is just fluff, and just adds to the ever increasing amount of Total Desolved Solids. We are new at this and every week we bring a water sample in to the dealer and he tells us what we need to put in until I get used to this new system. I am starting to wonder if I should just go back to bromine and take antihistamines and hope for the best, sigh. My husband at this point is getting frustrated with it and says we should just get rid of the thing. What is acid/base?
  13. We had nice bubbles before that looked like champagne bubbles. Was beautiful, nice and clear. What we have now leaves the water milky after you turn off the jets, takes about 15 minutes or so for the water to settle back down and clear again. The dealer has come to the house and he said his did the same thing but it was low PH, and CH and he just had to adjust the levels. He says what it is doing isn't right, but he just can't figure out what is causing it. I am hoping whoever he contacts will have some clue as to what is happening. The water reminds me of old soapy water or water with white paint mixed it, hard to get the right description. Can we add pictures on here?
  14. If she just changed the water a week ago, there shouldn't be a TDS problem then. I'd be curious to know what's in the proclear items though. While the tub is probably safe, it really isn't normal to have bad milky water after only a couple weeks, unless there was a ton of stuff added (bather oils, unnecessary chemicals etc.). It took my new tub over a month to get kinda milky, and I had very high bather loads. It does not sound like bad milky water, it is gone in minutes. On our tubs and any we sell, if we turn the air on with the jets, the water will look cloudy for a few minutes untill all the air rises back out, kind of like shaking selzter water. Some products may cause the concisitancy/weight of the water (chem geek can most likley give better tech terms) to be different, thus why it did not happen before. Thus this is why I think she is fine. If it was particles or yuck, it would not clean up in minutes, no tub filters that fast. I know what you are talking about here but it isn't that kind of bubbles, the water actually looks like milk, I wish I could take a picture and show you here. It looks really gross. These are the chemicals we were told to use, we are new at this hot tub stuff: Spa Life pH Up Buffer Secure Shock Super Clarifier Spa Life Cal Spa Life Scum Free Sanitize I was told to put in the scum free, the super clarifier, the secure and sanitize as my weekly maintenance. And to shock before each soak.
  15. If she just changed the water a week ago, there shouldn't be a TDS problem then. I'd be curious to know what's in the proclear items though. While the tub is probably safe, it really isn't normal to have bad milky water after only a couple weeks, unless there was a ton of stuff added (bather oils, unnecessary chemicals etc.). It took my new tub over a month to get kinda milky, and I had very high bather loads. It does not sound like bad milky water, it is gone in minutes. On our tubs and any we sell, if we turn the air on with the jets, the water will look cloudy for a few minutes untill all the air rises back out, kind of like shaking selzter water. Some products may cause the concisitancy/weight of the water (chem geek can most likley give better tech terms) to be different, thus why it did not happen before. Thus this is why I think she is fine. If it was particles or yuck, it would not clean up in minutes, no tub filters that fast. I know what you are talking about here but it isn't that kind of bubbles, the water actually looks like milk, I wish I could take a picture and show you here. It looks really gross.
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