riderfan

Hi: I am having the same problem with Bromine...nice non-smelling green water after a few days. I am switching to ECOONE and will let you know how I make out. I also am new to the hot-tub thing...two months into it. From all I read on these forums it looks like copper in the water. I have my hottub at the cottage and use well water to fill....will perform total drain/clean of the hottub/filters etc., refill with filter on the water hose and move to ECOONE system. Later

Okay...got the replacement heater as promised in 5 Business days and had it installed in 30 minutes. All a-okay to date. Ordered another two filters via tech support...arrived in 5 Business days. Had a party and needed to drain the tub the next day....no problem...everything works accordingly to plan. Also, in regards to the chemicals...best to find local spa dealer who you can buy your chemical from and ask the necessary questions...this I have done and they have been more than helpful....perform water analysis and recommendation on chemical balance...by the way using bromine and lovely it. Will post in two months again to give you all an idea if I still like this hot tub...later

I'll repost once I have been running this tub for a month or two. The quality I like so far was the customer service from tech support, curb appeal plus the ability to service this yourself including winteriziation. It is sitting at the cottage 100km from any major service centre and would cost a fortune to pay a service tech for mileage. I'll keep you all posted on this one....

Just bought this hottub from costco. After opening it up they had packaged the wrong filter....phoned tech support and they had one sent...arrived 5 days as promised. It worked very well for 5 days and then started to show RH HR error message. Phone tech support and they are sending me a heater. This tub is excellent quality and really not complicated. The seating is perfect...no compliments and the two motors each running half the tub works out great. The stero system sounds amazing..