Water Boy

Yes I sell Arctic. The Fox is a great model, and it is probably our top seller. Nice features, good depth to it, fits the bill for a two person spa. Great warranty, and very energy efficient. You can get the Fox in two different ways. 1 pump 14 jets, and 2 pumps 24 jets. We sell lots of both models. Where are you located? I wonder if I know your dealer. Good luck in your search.

Even though you can't get the original ones anymore, there should be a replacement cover that is compliant that will fit like the old ones. I would contact Artesian directly first, and if you don't have any luck there, then check with Pentair.

It goes inside the active skim filter weir above the small pleated filter. You take the weir out, and you have to reach up into the tube to take out the threaded strainer. Lefty loosey, righty tighty! Once you get that out, them the filter rescue bag just thread into the threads on the weir. Its hard to describe, but it is quite easy. Just take the weir out, take out the black round threaded strainer, and thread in the bag, and you are good to go.

Many of the issues were related to the Onzen system. Lots of times too it is due to a poor dealer not taking care of the customer and their issues. Arctic Spas builds a fine product, and makes one of the better spas out there. Many of the issues with the Onzen system were when it was brand new, and the kinks were still getting worked out. Like you said though, you don't have to get that system on the spa if you don't want to. I saw you mentioned you are looking in Quebec. Is the dealer that sells Arctic Spas called Club Spa? If so, I know the owner and the management of that store personally, and they are a great dealer. In fact, they were one of Arctic Spas first dealers back in the day. They are one of Arctic Spas top dealers, and have won many awards over the years, so I know you would get great service from them. Also, I love the Arctic Summit spa. IMO, it is the most comfortable spa that Arctic Spas makes, so you are looking at a nice one. You can get it in multiple jetting and pump options as well to get it exactly how you want it. Good luck in your search for the perfect spa, and if you have any more questions in regards to Arctic Spas, please let me know, and I'll be glad to help.

   It's not a big deal, but he is incorrect in when he says that Arctic buries some of the jets and plumbing in foam. That is not true. Arctic does foam tack down some of the manifolds and bigger hoses in certain areas, but none of the jets are plumbing or manifolds are buried in foam what so ever. You can get to all those without having to remove foam to get to it.

That is a great review and thanks for sharing. I'm glad to hear you have had a good experience with Arctic Spas. IMO, the Summit is the most comfortable spa that Arctic Spas makes!

I would look at Arctic Spas, and specifically the Arctic Tundra. It is 8x8 so it will seat the number of people you are looking for. That spa won a award for Arctic Spas when it was first built due to how the seats are arranged. You can fit taller people like yourself in a very deep seat. It also has shallower seats for your wife and kids. Has a huge footwell in it so lots of room for every ones feet. I also love the power of the big orca jet for feet and lower back. It is a very popular model for us, and should fit every criteria you mentioned. There is a award winning Arctic dealer in PA, but im not sure exactly where you are located. But, you can do a dealer locator on Arctic Spas website as well. If that tub is maybe too big, you might also check out the Arctic Yukon in the 7 ft size. Other good reputable brands that you will often see mentioned by many are Jacuzzi, Sundance, Hotspring, Marquis, and Dimension One. I agree with what the others said about wet testing, if you can. If not, then at least sit in the tubs dry if possible. Also, do your research on your local dealers. I can't stress enough how important it is to buy from a good local reputable dealer. Someone who has been in business for a while, and that will be there for you after the purchase when needed. Good luck in your search!

Lol on the delorean reference!! I'm not sure either. You may have something wrong with the pump one low speed capacitor, but it must be random. Just call your dealer and let them look at it and repair it. It has a five year warranty. I'm glad you were at least able to keep it running and keep it from freezing.

I'm not sure what you have going on. But, if it says gft after you did the test when you press pump one, that most likely means it was pump one causing it to trip and that it why it says gft. But, I'm not sure how it heated up if pump one wasn't working right. At least now you can keep it running to keep it from freezing until your dealer looks at it.

If your spa is only 6 months old, and it will run for five minutes., you can do the ground fault test to see what is tripping the breaker. Then you can disable the device causing the spa to trip, so you can still run it until your dealer can get out to fix it. You can read the directions here of how to do it. http://www.arcticspas.com/wp-content/uploads/2011/12/Global-Pak-Ground-Fault-Test-Info.pdf Also, here is a short video to show you how to do it. Keep in mind, if the spa is tripping right away you won't be able to so this. But, if it runs for a few minutes before tripping, this should work. Good luck.

It won't hurt anything to leave it until they fix it.

Does the breaker trip instantly when you power it on? If so, I am guessing The electrician possibly wired the breaker wrong. I know often times they have the load neutral in the wrong spot, and it will trip instantly. I wouldn't go messing with that though just to be safe. I know you want it for Chritmas, but I would just wait for the dealer/electrician to fix it. But, I would check the load neutral first on the breaker. It could be possible the breaker is bad already. Unlikely, but can happen. If the beaker is working properly, and installed properly, then something at the spa is not right. Sorry I wasn't much help. Here is a better description of what I was trying to say. GFCI Tripping Due to Miswired Neutral The most common wiring mistake occurs with 4-wire systems. Unfortunately,that even a few professional electricians sometimes get a flunking grade on this one: The white neutral wire to the spa's control box must be attached (as shown in our 4-wire diagrams above) directly to the neutral terminal of the GFCI breaker, NOT TO THE SUB-PANEL GROUNDING BAR. Mis-wiring it to ground instantly trips the GFCI when energized, cutting power to the hot tub. http://www.spadepot.com/spacyclopedia/wiring-hot-tub-spa.htm

Good deal! Glad to hear it is working good again!

There could be something wrong with the pump itself, but I would check a few simple things first. Make sure your water isn't too low. Even if you think it isn't too low, maybe add a little bit of water to the spa. If the water gets too low, it can cause surging at the filter canister, which will cause the pump to cavitate and cause the pulsation you are describing as well. When the water gets topped off, it should stop that if the water was too low. Also, clean/and or replace your filter if it has been a while since you have done either of those. Check those things and report back if that doesn't.

That is the most up to date software. I emailed Arctic again, and here was their reply, Can you ask him to send screen shots of what power management settings he is trying to set - we will try and recreate the issue, and get it fixed. You can email those to Dave--dave@goarctic.com

When was the last time your software update was done? Can you tell me what software is reading on your spa so I can confirm that you have the most up to date?

Hi Paul, I was 100% certain on that either, so I emailed Arctic Spas, and here is what they said to do. Hope this helps! The hot tub gets the time from your iOS device as soon as it connects. - Upgrade to the latest software (if you haven't done so already). - Reset the power to the tub, reconnect the iPad, and try again. - If it still filters at the wrong time let us know and we will make a request for the developers to check into it - Thanks for the feedback!

Well, as a Arctic dealer, I obviously hate hearing stories like these. I do feel bad for the customer, and that they are having to go through all of this. My best advice to the customer is to remain calm, and go into the new Arctic dealer in your area, and sit down with the manager and owner and see if you guys can negotiate a fair deal for both parties.

Yes you can. His email address is scott@goarctic.com

Hi Simon, Sorry to hear of your troubles. The first thing I'd do is call Arctic Spas head quarters and talk with Scott in the warranty department. Their phone number is 1-800-309-1744. They should be able to help you the best of anyone over the phone with your issues. If you give them your serial number, they should be able to look up what spa you have, and then we will know what kind of stereo you have, as well as what topside you have. I would also call your local dealer where you purchased this spa and demand that someone come out to do the repairs for you as that spa should still be under warranty if you bought the spa new. Most if not all of your issues seem fairly minor, and should be easily repaired by any good spa tech.

Interesting. I have always heard that a outlet cant be within 6 feet, but I have never heard that part of them being required.... What is the reasoning for why a outlet would be required past 6 feet but no farther then 20 when there is a pool or spa there??

Couple of things to check. If the spa hasnt been used in a while, the amp has to be "powered up". Meaning, turn one of the pumps on, turn the lights on, etc. If you do that, and it still doesnt work, then it is something else. WHen I first had the aqua tremor, I checked everythig I could think of, and then when I simlply turned the jets on, it worked. But, if you do that and it doesnt, then maybe check the cable going to the audio jack with a different cable. Might check every connection to make sure they are all connected tightly. Also, on the amp, there is a setting for 110 or 220, but I doubt that would be changed if it worked before. As the other poster said, the audio jack in the tub itself may be bad and need to be replaced. Check those things and then report back and we can go from there.

I would wait to hear what Arctic Spas says, and I too would give them a call. Is it the acrylic shell surface that is blistered or the fiberglass shell that is blistered and cracked? Arctic Spas warrants the acrylic shell surface for five years, and the fiberglass shell for a lifetime. So, if it is the shell surface that is blistered, it may not be warrantied since it would be past the five years. I would check with your dealer that you got the spa from about it, and then check with Arctic Spas if you dont get any help there. Sorry to hear about your troubles.

Unless I misunderstood your question, the Arctic Fox has the main captains chair and lounnger facing the same direction(side by side). The Fox is a very popluar model in our store, as it is one of our top sellers. You can get the Fox in a one pump or two pump option. You are looking at all good brands IMO. So, as others have said, do your homework on the local dealers, and wet test if you can. Good luck!

Very Interesting. Well, I said the, "it cant hurt" line before reading Waterbear and your posts. That is all good to know information. I would say based on those two posts, and the one from above where Canada is already trying to get it banned, that Microban will be no more in a few years. Could be wrong. Maybe it will be tweaked, but I would bet some changes are coming at least.