His name is not Mike, if you will read the thread all the way thru, and there was a man from Forney who helped set up the repairs for our pool, his name was Nate, I thought the poster might be him. It is not, I am NOT a wave tec employee, and will be more than happy to show my pool, in pictures or in person. I just happen to be a satisfied customer, there ARE a few of us. And as I said we DID have problems. They were just always addressed, and completed, quite frankly, they were always friendly and helpful. We did have to wait 3 weeks for a repair to be completed, but we weren't upset by it, it was too cold to swim, and we knew the reputation of the guy we were waiting for, it was good. Who's pool would you repair first, if two problems were submitted at the same time... the person who screams and threatens and goes ballistic, or the person who is courteous, and understands the problem cannot be fixed tomorrow?