Dear JLR,
We've contacted 5 companies, South Shore Gunite, Environmental Pools, Custom Pools, Yankee Pools, and Quality Design Pools. We had the same response from Environmental. When I finally got a hold of someone and made an appt., they called 20 min past when they were supposed to show up and said they wouldn't be there. They gave us a quote over the phone and was the highest one. We had the hardest time getting the quote back from Custom Pools and then they took forever to answer any of our questions. I liked south shore but they were a lot higher than the others. We heard some negatives about Yankee and I didn't really click with the owner. We haven't signed yet but I think we are going to go with Quality Design. They were very nice, answered all of my questions in a timely manner and seemed to want our business, something I didn't feel from Custom or Environmental. Yankee hasn't called back since they gave us the quote and South Shore didn't want to meet the bid from Quality. Plus Quality never tried to badmouth other companies with "Some companies may tell you" or "Have you checked the other companies references" or "Be careful with other companies that..." They seemed to rely on their qualifications and benefits.
Who have you spoken with and what have they said?
We're in Concord. Where are you located?
remcd88