adamslucky13

We purchase our spa in October. We are using eco one products. We didn't get good instructions about the water chemistry when it was delivered. After initially using the Spa Monthly, the first time we got in our hottub there was grit all over the walls. We just got in and wiped it down with our hands and didn't have the problem anymore. About 2 weeks ago, we drained cleaned and filled the hottub. Long story short, same grit but we didn't wipe it down right away. AFter about 4 days, the grit had hardened on the walls. Then after consulting with someone from Pacific Sands Inc (eco one people) hey asked us how the water tested. We were never told to test the water. I know, sounds strange but very true. I couldn't get the right balance so we decided to drain the spa because we HAD to clean that scale off the walls. We have extremely hard water here. The only thing that would cut it was ALOT of elbow grease and vinegar. I took a sample to have it analyized and was told to fill the spa from our water softener, which we hadn't done before. We just filled it and I've been trying to get my chemistry to balance and cannot get my pH balanced. Everything else looks good. I just got it pretty close and I'm so frustrated with it so since it was close, I went ahead and dumped in spa monthly. I was also told to use 3 packets of oneshock after that cycles through. Someone please help me! My water is very clear. I never knew this was going to be so hard. How importing is it to have the water test and match perfectly with those strips because I just can't seem to get the perfect reading. I get PINK or light orange. From one extreme to the other it seems!! It's Sunday so I'm getting no service no matter where I call. Someone please help!!!