Hi im in the middle of taking this company to court too ! Its an outrage and they are still trading .
I received my grot tub last april and basically there were bits missing , waterlogged dvd and stereo and it never worked properly from day one . I had an incling it was dodgy so I rejected it at law within 7 days but they ignored my letter. Soon the water turned green despite my husband using the correct chemicals, I called out an independant engineer and he told me the tub was not filtering and cleaning so it was not advisable to use it in case the children got a nasty infection from the rancid water ! we didnt need telling twice ! So it has sat empty and dormant in my garden ever since while I pay £130 a month off my loan I took out to purchase it. If I dont laugh I will cry I am at my wits end its made me so misrable. We are considering filling it and adding some giant carp to turn it into a £5000 fish pond ! Any help, support, wisdom or solice greatly appreciated