OSUgirl

I have an automatic cover and the box that the cover rolls into keeps flooding with water. I was told that this is why the motor keeps malfunctioning. I was also told that during the installation process there is supposed to be drainage run so that this does not happen. The builder did not run any drainage during initial installation and the entire property was under new construction at that time. They are refusing to claim any responsibilty and have told us that we will have to pay for these things to be done AND continue to replace the motors as they go bad, even though this is due to this water hole they built me as a nice acessory for our pool. They are saying that our ground is too high... it is at least an inch below the concrete line that surrounds the pool, not to mention we have tile running away from the patio/pool area and have two drain holes on the patio area itself. This is quite extreme considering we live in Ohio... not exactly rolling hills and moutain tops... this was to make sure our walkout basement did not flood. So, how could our ground be too high? If I drag it anymore like the pool company suggests, I'm going to have another water hole! I have the feeling the company doesn't want to claim responsibilty and have to cover the costs themselves... But what do I- the consumer- do? Is it their resposibility to install drainage? If so, would it also be their resposibility to cover anything damaged from the stagnant water, including a new motor for the cover, which was also installed crooked? I'm sure this isn't helping the motor out at all... somehow that is also "my fault"...I'm not sure how, but... I just want to know who's liable, me or the builder? Please HELP!!

I have a fiberglass pool and have tons of questions, so we'll start out with this one first... I have an ozonator, which by the way I would never have a pool without again!... anyways, somehow the valve got turned and the pool water was not being treated. I had shocked it numerous times and the algea still wouldn't come out. Then we realized the valve was off, we turned it back on and have since added more shock. The water is finally clear, but there is stuff stuck to the bottom of the pool that makes it look like the bottom has mud in it. It has a grainy, rough texture and scrubbing is definitely not working. I don't want to take my chances with draining and adding to the problems I already have. So, what is it, how do I get it off, and will weird chemicals like LCR or other possible cleaners affect the water and/or ozonator?