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> Arctic Buying Experience In Northern Va, Buying my dream has not been a great experience
Artic Cub
post May 31 2007, 05:02 PM
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All,

I also bought from the worthless Manassas location 2 years ago; turns out the sales guy who went to work for Artic Corp. now runs the "new" Fredericksburg office and I've been informed to contact him for quality support. Overall, a quality hot tub; although I've gone through the BS with jets also. As of today's service call that has taken 3 months to get done:

> Artic Corp. - Perry Louis has been most helpful with resolving some of my issues with Manasses and letting Stan know service/warranty issues are not acceptable. perry@goarctic.com
> Artic Corp. is officially telling dealers to not recommend Baqua products due to Jet /Plastics issues and are stating it will void your warranty.
> My dealer is sending me full replacements of all my jets with the latest version; if you havent seen them, they are 1/2 black and 1/2 gray on the face of the jet and "click" when they are put in; much different from the old ones. We'll see how long they last now that I've changed from Baqua back to Bromine.
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104 Degrees
post Jun 1 2007, 01:56 AM
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please let us know. they look like they make a nice tub.


--------------------
Happiness is having your hot tub Spike to 105 Degrees when it's -20 outside. Nordic Crown Xl Owner
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Tom
post Jun 11 2007, 08:42 AM
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[quote name='Artic Cub' date='May 31 2007, 07:02 PM' post='27518']
> Artic Corp. is officially telling dealers to not recommend Baqua products due to Jet /Plastics issues and are stating it will void your warranty.

Arctic Spas apologizes for any confusion that may exist over this issue.

Corporate stores were instructed to cease carrying and recommending the product in late April. Independent dealers were advised of this in early May. Customers will be advised through the consumer newsletter in June, and by their dealers.

If you are an Arctic Spas or Coyote Spas owner who has been using a biguanide product, and you switch to a factory-recommended sanitizer, your warranty will continue in full force.

=================

In a statement issued July 10, 2007, President and CEO Darcy Amendt said,

"We are only requesting that dealers not recommend Baqua for our products. We have no plan at this time to not honor warrantee when Baqua is used."


Reason for edit: New information received
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