PoolNovice Posted May 15, 2009 Report Posted May 15, 2009 Had new pool installed Saturday before last. First liner was in & started filling pool...installer discovered seam separation. 1 1/2 hours to & from pool store to get replacement liner while installers waited. Finished installation & a week & a half later, 2nd liner is leaking. Is anyone aware of problems with Swimline boulder print liner? Installer hasn't called us back in three days to line up replacement & we are concerned that we have a brand new, but unusable pool that no one will stand by? What is our legal recourse regarding the pools store paying for another $400 of water and to pay another liner repair crew if we can't get the original crew to respond. Any advice would be greatly appreciated! Quote
nurlogorp Posted May 15, 2009 Report Posted May 15, 2009 Wow that is terrible. I would hope the the installer will replace the liner once again.. I would think that the installer will be able to send the damaged liners back for manufacturer defect.. Good luck to you Quote
imnay Posted May 15, 2009 Report Posted May 15, 2009 Does the installer work directly for the store or is he just a contractor that works on referral by the store from which you bought your pool package. Of course, the liner has a warranty. From your description your solution should come from the store - NOT the installing contractor and you should expect relief from the store - hopefully the installer didn't do something that caused the liner to fail. Did the installer take the failed liner back to the pool store or is it sitting in your "shell"? This is why you pay more to buy from a local supplier - it should be up to them to provide a replacement liner for the installer to install and up to them to ship the defective one(s) back to the distributor for a refund. I would be dealing with the store. They should be able to return defective product to their supplier for credit and give you a third liner without any loss to them. What a shame you're having such a bad experience!! We are on our second AGP in 20 yrs with never a drop of a leak or liner problem. Again, you bought the pool with liner so your relief should come from them - specially if the installer was provided/recommended by them as part of the package. $400 for like 15k to 20k gallons of water???? You're living in the wrong community! I don't think the pool store is responsible for cost of water. Sorry for your bad experience - sincerely hope it works out. Quote
PoolNovice Posted May 17, 2009 Author Report Posted May 17, 2009 Wow that is terrible. I would hope the the installer will replace the liner once again.. I would think that the installer will be able to send the damaged liners back for manufacturer defect.. Good luck to you Quote
PoolNovice Posted May 17, 2009 Author Report Posted May 17, 2009 Wow that is terrible. I would hope the the installer will replace the liner once again.. I would think that the installer will be able to send the damaged liners back for manufacturer defect.. Good luck to you Thanks for the well-wishes. The pool store is going to provide a replacement liner, but is still not on-board with paying for the water. They're talking about cover 1/2 the cost of the water. Our yard is a mud pit from the leaking water & sand around pool is starting to smell like stagnent water...we really can't do anything until the problem is fixed. Quote
PoolNovice Posted May 17, 2009 Author Report Posted May 17, 2009 Wow that is terrible. I would hope the the installer will replace the liner once again.. I would think that the installer will be able to send the damaged liners back for manufacturer defect.. Good luck to you Thanks for the well-wishes. The pool store is going to provide a replacement liner, but is still not on-board with paying for the water. They're talking about cover 1/2 the cost of the water. Our yard is a mud pit from the leaking water & sand around pool is starting to smell like stagnent water...we really can't do anything until the problem is fixed. Quote
PoolNovice Posted May 17, 2009 Author Report Posted May 17, 2009 Does the installer work directly for the store or is he just a contractor that works on referral by the store from which you bought your pool package. Of course, the liner has a warranty.From your description your solution should come from the store - NOT the installing contractor and you should expect relief from the store - hopefully the installer didn't do something that caused the liner to fail.Did the installer take the failed liner back to the pool store or is it sitting in your "shell"?This is why you pay more to buy from a local supplier - it should be up to them to provide a replacement liner for the installer to install and up to them to ship the defective one(s) back to the distributor for a refund.I would be dealing with the store. They should be able to return defective product to their supplier for credit and give you a third liner without any loss to them.What a shame you're having such a bad experience!! We are on our second AGP in 20 yrs with never a drop of a leak or liner problem.Again, you bought the pool with liner so your relief should come from them - specially if the installer was provided/recommended by them as part of the package.$400 for like 15k to 20k gallons of water???? You're living in the wrong community! I don't think the pool store is responsible for cost of water.Sorry for your bad experience - sincerely hope it works out.Our store doesn't have it's own installers. They have a listing of referred sub-contractors that you can pick from. Since posting this they have said they will replace the liner, and they are considering replacing only a portion of the water cost. The installers finally returned our calls on Friday and say they will be here on Wednesday to fix the pool. In the mean time our yard is like a muddy swamp from the leaking water, combined with several weeks of rainy weather. The sand around the pool is starting to smell like stagnent water, so hopefully once everything is fixed on Wednesday we'll get a dry stretch & be able to get our landscaping (weed barrier & stones) down. Who ever would have thought that your lifelong dream could turn into such an unpleasant experience! Hopefully once this is behind us, we'll have many years of enjoyment like you have. Quote
kimm Posted June 22, 2010 Report Posted June 22, 2010 We purchased the same liner--Swimline boulder--about a month ago, had it installed last Thursday and the seam split on Friday during fill. I'm something of a novice too so don't know how often something like this is likely to happen, but other people have liners for years with out a problem. It's very frustrating! After seeing your post, it seems there's something up with this particular product. Quote
brian1973 Posted July 9, 2010 Report Posted July 9, 2010 Had new pool installed Saturday before last. First liner was in & started filling pool...installer discovered seam separation. 1 1/2 hours to & from pool store to get replacement liner while installers waited. Finished installation & a week & a half later, 2nd liner is leaking. Is anyone aware of problems with Swimline boulder print liner? Installer hasn't called us back in three days to line up replacement & we are concerned that we have a brand new, but unusable pool that no one will stand by? What is our legal recourse regarding the pools store paying for another $400 of water and to pay another liner repair crew if we can't get the original crew to respond. Any advice would be greatly appreciated! Quote
brian1973 Posted July 9, 2010 Report Posted July 9, 2010 if you are still having this problem let me no i can help i would say thiers to much stretch on the liner or the sand has pebbles in it this is unusual or the installer doesnt no how to install a liner properly Quote
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