They told me this over the phone when I contacted them a while ago (after some E-mail exchange). I had noticed that some pH tests from other manufacturers have you add sodium thiosulfate (chlorine neutralizer) to the sample before doing the pH test so I asked them why they don't do that in their instructions. They said that sodium thiosulfate can change the pH in somewhat inconsistent ways and that they use a proprietary blend of chlorine neutralizers designed to not affect the pH. I had done some tests myself with sodium thiosulfate and chlorine and did find it to affect the pH which is why I initially called.
Nevertheless, the pH test will still be affected negatively above around 10 ppm FC (the precise level depends on TA and other factors) and Taylor talks about this in the booklet (though it seems to imply an effect above around 5 ppm, but tests I made with standard samples and fixed amounts of chlorine and pH balancing seemed to handle 10 ppm FC with no problem).
As with anything else, the best approach is to do tests yourself. I know what the theoretical pH should be from various chemical additions by using a spreadsheet I wrote
here. You can add chlorine to buffered (say, pool) water samples and add some acid as needed to adjust pH and then measure to see if the results come out as predicted.
The following is from Taylor's Pool & Spa Water Chemistry booklet:
FALSE READINGS: high levels of chlorine (usually > 10 ppm) will quickly and completely convert phenol red into another pH indicator (chlorphenol red). This new indicator is a dark purple when the water's pH is above 6.6. Unfortunately, some pool operators mistake the purpole color for dark red and think the pool water is very alkaline and wrongly add acid to the pool.
When a sanitizer level is not extreme, only some of the phenol red may convert to chlorphenol red. However, purple + orange (for example, pH 7.4) = red. This error is more subtle as no purple color is observed and the operator does not suspect that a false high pH reading has been produced. Some operators neutralize the sanitizer first by adding a drop of chlorine neutralizer (i.e. sodium thiosulfate). However, thiosulfate solutions have a high pH and, if heavily used, may cause a false higher sample pH.When I did some tests, I wanted to see what very high chlorine levels would do. I found that though initially it created a purple color, it then reverted back to a normal pH indicator color as if the chlorine were neutralized. This was technically too low since the pH was legitimately higher with the chlorine (though should not look like the purple of chlorphenol red if there were no interference), but it did show that some sort of chlorine neutralizer is indeed in the pH indicator dye solution. At lower FC, the pH seemed to be as predicted. If you do your own experiments, I'd be interested in the results.
Richard