Universal Rock Pools & Spas Negative Experience

[dbranscome]

Universal Rock Pools & Spas built our pool 2 years ago. It is currently empty, waiting repair of faulty patches over recurring rust spots in the plaster. Their customer service is extremely poor (Lack of communication, missed appointments, unreturned phone calls). Problems encountered include;

Waterfall built without initial consultation, requiring 2 major corrections.

Decking poored by their preferred vendor was faulty, requiring demolition and replacement.

Recurring rust stains in plaster (3 unsatisfactory attempts to repair so far)

Illegal alien workers who don't speak English.

As of this posting, my last request for them to provide proposed corrections and schedule for same has gone unreturned for 2 weeks

[poolvibe]

Universal Rock Pools & Spas built our pool 2 years ago. It is currently empty, waiting repair of faulty patches over recurring rust spots in the plaster. Their customer service is extremely poor (Lack of communication, missed appointments, unreturned phone calls). Problems encountered include;

Waterfall built without initial consultation, requiring 2 major corrections.

Decking poored by their preferred vendor was faulty, requiring demolition and replacement.

Recurring rust stains in plaster (3 unsatisfactory attempts to repair so far)

Illegal alien workers who don't speak English.

As of this posting, my last request for them to provide proposed corrections and schedule for same has gone unreturned for 2 weeks

It is my understanding that they are bankrupt?

Update: I guess they have new ownership now...

[Crystal Blue Pools]

Universal Rock Pools & Spas built our pool 2 years ago. It is currently empty, waiting repair of faulty patches over recurring rust spots in the plaster. Their customer service is extremely poor (Lack of communication, missed appointments, unreturned phone calls). Problems encountered include;

Waterfall built without initial consultation, requiring 2 major corrections.

Decking poored by their preferred vendor was faulty, requiring demolition and replacement.

Recurring rust stains in plaster (3 unsatisfactory attempts to repair so far)

Illegal alien workers who don't speak English.

As of this posting, my last request for them to provide proposed corrections and schedule for same has gone unreturned for 2 weeks

If you are referring to Universal Rock Pools license # 83199 out of San Bernardino their license according to the CSLB web site has been suspended. If you have a lien release from the plaster company you might try calling them directly to resolve the problem.

[dbranscome]

Universal re-plastered our pool, and closed their doors the following week. Now we are facing Mechanic's Liens from the sub-contractors who have not been payed, legal fees and court action with the bond/insurance company, etc.

WARNING: the Responsible Managing Officer of the corporation is James Bello, Sr. According to the CSLB, he is also doing business as Carefree Pools and Spas of Upland, CA and as Regal Pools and Spas of Victorville, CA

BUYER BEWARE