calsparepair

It's called a "Dually. 1. If it has 'ribs' on the wet end (like a StaRite Dura Jet) the wet end is PowerRight. If the wet end is smooth it is Vico. 2. It takes a standard PS-201 shaft seal. 3. If you break the impeller (wich you will) you may have trouble replacing it. Cal Spas only sells complete wet ends. You can only get them from Cal Spas or an authorized dealer/service agent. 4. To remove the wet ends you must pull the through-bolts and then remove the volute back from the grey adapter ring. The adapter ring allows 48 frame wet ends to be mounted to the 56 frame motor but also allows the wet ends to be properly oriented on the motor. MARK EVERYTHING before taking it apart or you'll spend an hour getting it all to line up again.

I would agree with Spa Guru: it sounds like you have a bad contactor. If the Heat light is on it means the thermostat, flow switch and high limit are all working. The heat light indicates power is going to the coil of the contactor and, on most older Cal Spa boxes that the contactor is engaging. If the contacts are pitted or very dirty the contactor may be closing mechanically but may not be making electrical contact. No electrical contact = no Heat Light = No heat. Before you replace the contactor I would like to verify what you are seeing. Both the heater contactor and the low speed pump contactor will engage when you turn the thermostat up and down in Freeze Protect mode. The heater contactor is a double-pole, single throw contactor and will most likely have two yellow wires running directly to the heat element. If you are seeing this contactor close but still have no heat or heat light you need to replace the heater contactor. You can often find them at HVAC suppliers. The low speed pump contactor is a sigle pole, single throw contactor and will be connected to a smaller black wire that connects to one of the plugs on the bottom of the box. If you are only seeing the low speed pump contactor engage and not the heat contactor you have a problem somewhere else in the tub (flow switch or high limit).

The Cal Spa warranty starts on the day of delivery. You will need to register your tub with the factory if you haven't already done that. You'll find a registration card in your owner's manual and there is also a registration option on the Cal Spa website. I would recommend you call the 800 number to register. The information is entered while you are on the phone and the tub is registered immediately. Date of manufacture is the default warranty start date and would only apply if the tub has never been registered or if you tried to register it years after delivery and could not produce a sales receipt. People have actually purchased new tubs and stored them for two or three years expecting the warranty to start the day they first fill the tub. I don't know anyting about Watson's.

You can find Cal Spa owners manuals going back to about the 1980's at: www.calspas.com/manuals You won't find much in the way of schematics. The PS4 was pretty straight forward and used standard HVAC components. You should be able to manually trace the wires to determine if anything is wrong.

There should not be a lockout feature on the Cal Spa 63000 series controls. You can access Mode programming by pressing Temp + Light. You can access Filtration programming by pressing Temp + Jets. What does your panel display? Which buttons do or do not work?

As an independent service agent, I have been doing Cal Spa warranty work since 2005. While I cannot rebut any of ExCalSpa's comments, I can say I have found ways to work with the factory. The new Workbench tool provides a one-stop place to file warranty claims and order parts. I often have all the 'paperwork' done before I leave a customer's driveway. The factory does seem to be keeping parts inventory to a minimum but so is everyone in the industry from vendors to the distributors I work with daily. Nobody can afford to have money sitting on the shelf when it could be used more productively elsewhere. Since I am not a dealer I do not have the overhead of a brick & mortar showroom nor to I have to pay employees. My very low overhead means I can earn a living even though at least 80% of my income is from warranty jobs. I will not say it is easy and it has taken me years to refine my system so I can track every Cal Spa warranty claim to completion. The Workbench tool has made things much easier and my own system of keeping track of things ensures I am paid. I have refined my process to the point that none of my customers ever sees or hears about the problems presented by ExCalSpa. I also manage to do this without spending my own money or risking that I will be stuck paying for a denied claim. In fact, I am so confident in the warranty process I will make this offer: If you own a Cal Spa and are having trouble, getting someone to work on it, I will order warranty parts and process your warranty claim through my own account. There will be a "trip" or "diagnostics" fee for each repair and you might have to find someone locally to do the actual labor but I will take care of warranty parts and the warranty claim and all contact with the Cal Spa factory. You might have to provide original sales documentation to prove you are the original owner if your tub has not been registered previously with the warranty department. This offer also extends to anyone who wants to work on a Cal Spa under warranty but does not want to sign up as a service agent. You turn the wrenches. I will take care of the rest. I will update my profile with contact information so you can reach me.