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A10ACGIRL

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  1. Hello and maybe I can help somewhat with your decision: I talked about and then wet tested the Hot Springs and Sundance (along with quit a few more). It came down to the comfortable feeling with the staff and knowledge of the product. With Premier Hot Tubs - I threw out MANY questions and some just to see of I could trip him (James the Owner) up and I could not. He knows his stuff. He educated me on so many things that I had no clue was an issue with getting a top quality or ANY hot tub. There was no pressure at all from James; in fact he encouraged me to go wet test again and ask more questions to the other dealers/brands I was considering and make an honest, educated decision. I did... and the only other brand I was considering was... The Hot Springs dealer - well - not so great. He would back track and couldn't answer all my questions. I did not wet test again. I went back to Premier Hot Tubs in Alpharetta - I did ANOTHER wet test - and bought a brand new Optima from them. The sales information was great. The customer service and follow up are a 10+ - EXCEPTIONAL!!! He did ask me why I chose the Optima and Sundance.. I honestly told him it that the second wet test was a big part of my deciding factor but also because of the easiness and non pressure of the sale, the comfortable atmosphere, his office staff, and his knowledge and his firm belief in his product. No hidden charges at all. Price he gave me was out the door and included everything! Customer service was a huge plus!! By this I mean - the first AND second day I was in his store, they were busy with other customers and it was a great opportunity to sit back in the shadows and see them (James and Sherry) in action - so to speak. Sherry was so busy with phone calls and checking customers out - so professional although you could tell she was overwhelmed. The way James handled an irate customer that just happen to walk in -not theirs- he just happened to find PHT on the internet and had a very bad experience and had spent alot of money on his "other" tub with another repair company.. James picked up the phone and called his technician - and he met the customer at his house later that day. James stands behind his product - SALES AND SERVICE!!!! I strongly recommend the Sundance experience and product over any other out there. Go to Premier Hot Tubs and you will not be disappointed at all - but the Optima I love it!!!
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