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I appreciate all the feedback. Again, because of the Jacuzzi Premium reputation/name, I would have assumed that their synthetic wood feedback would have been of average quality or better. The first one didn't hold up anytime at all, and the second one has now been installed almost 3 months, and you can look down the side and see the rippling. Personally, I think the problem is with the backside support/framing, as there is no horizontal framing at all. I think that would solve some of the problem. I'm not hear to trash Jacuzzi or any company, just telling my experiences. I have filed a complaint with the CA Atty General's office as well, as I don't want the hassle of a 2 year ordeal to get Jacuzzi/Sundance to respond appropriately. In my humble opinion, it is a design/material defect.

I have had my replacement Jacuzzi for about 2 months now. The synthetic wood cabinet is already doing the same thing, buckling/warping/rippling - whatever term you prefer. It took Jacuzzi almost 2 years to replace/repair the first one, so I'm sure it will be the same this time. As far as cabinets go, I am not impressed with their build quality at all. And to think it was the Jacuzzi name that sold me in the first place.

I had a number of problems with my Jacuzzi J-360, which was purchased in 2003. They were almost all problems that should have been caught at the factory. First, the framing for the cabinet protruded beyond the lip of the shell, which made he synthetic siding look warped. Then the siding actually did start warping, really bad, even though it was synthetic. The diverters were filled with excessive glue overrun, and actually caused one to break almost immediately. The motor was installed against the framing, which caused an incredibly loud vibration. To stop this, I had to push a rock between the two to stop the noise. A stain developed in the acrylic shell almost immediately, like something was bleeding out of the shell. The air control buttons all would stick when depressed. All the headrest cushions would come off even when not in use. A number of the jets broke. There were several other things, but you get the idea. Keep in mind that this spa was used very, very little. probably 2 or 3 times a month. I bought the Jacuzzi because of the name, thinking it was top notch in quality. Some of my neighbors changed there mind after seeing my spa, and went with offbrands, all of which have held up much better. I immediately started complaining, not only to the dealer, but also to the corporation. For almost 2 years they wouldn't even send anyone to just look at the tub. Finally, after sending actualy photos of all the problems, they agreed to take the tub back and take it apart and rebuild it. However, once they got it back and saw firsthand the quality of construction, they agreed to replace it for free, with the model J-365. Now, I've had the new spa for about 2 weeks, and already, you look down the side of the synthetic cabinet, and sure enough it isn't flush. If you look at their other brand, Sundance, as well as other brands, the synthetic siding looks much better. Long story short, based on my experience with Jacuzzi, I would never purchase another, or recommend them. I'm not trying to desuade anyone, but expressing my personal dealings with them and their spas.

I have a new Jacuzzi J-365. Jacuzzi actually had to replace my earlier J-360 model, for many reasons, one being the synthetic wood cabinet did not hold up well to sun exposure as promised. You could tell the cabinet was starting to warp slightly, if youl looked at the right angle. I do live in the hot CA desert. Just curious if anyone knows of a product that will truly protect the synthetic wood from sun damage. I bought synthetic thinking it meant no maintenance. I've heard of a product called Formula 303 that gives some protection. I'm thinking of building a "fence" out of metal or glass around the perimeter to keep the sun off the cabinet. Any thoughts or suggestions would be appreciated.

Hello, I am about to purchase a Jacuzzi Model 365. I can't decide between 2 color and shell finish choices. One is the Platinum White, which has a smooth finish similar to a fiberglass bathtub. The other is Marine Blue, which has a more granite feeling type finish. My question is about the finish, smooth or granite-type, is there any benefit or con to one or the other?

duplicate post - sorry