I had a number of problems with my Jacuzzi J-360, which was purchased in 2003. They were almost all problems that should have been caught at the factory. First, the framing for the cabinet protruded beyond the lip of the shell, which made he synthetic siding look warped. Then the siding actually did start warping, really bad, even though it was synthetic. The diverters were filled with excessive glue overrun, and actually caused one to break almost immediately. The motor was installed against the framing, which caused an incredibly loud vibration. To stop this, I had to push a rock between the two to stop the noise. A stain developed in the acrylic shell almost immediately, like something was bleeding out of the shell. The air control buttons all would stick when depressed. All the headrest cushions would come off even when not in use. A number of the jets broke. There were several other things, but you get the idea. Keep in mind that this spa was used very, very little. probably 2 or 3 times a month. I bought the Jacuzzi because of the name, thinking it was top notch in quality. Some of my neighbors changed there mind after seeing my spa, and went with offbrands, all of which have held up much better. I immediately started complaining, not only to the dealer, but also to the corporation. For almost 2 years they wouldn't even send anyone to just look at the tub. Finally, after sending actualy photos of all the problems, they agreed to take the tub back and take it apart and rebuild it. However, once they got it back and saw firsthand the quality of construction, they agreed to replace it for free, with the model J-365. Now, I've had the new spa for about 2 weeks, and already, you look down the side of the synthetic cabinet, and sure enough it isn't flush. If you look at their other brand, Sundance, as well as other brands, the synthetic siding looks much better. Long story short, based on my experience with Jacuzzi, I would never purchase another, or recommend them. I'm not trying to desuade anyone, but expressing my personal dealings with them and their spas.