rihallix

Right now the set temperature is 100F and the actual reported 102F - this has been fairly consistent for several days. Frankly I don't have time to chase up. I've already called the dealer multiple times, they sent someone out. I'm disappointed with the customer service, I don't want to continue playing games and telephone tag hence my post here.

Don't know. He said there's no way of calibrating these new digital units - in the old days you could change a variable resistor, but now it's a self-contained computerized unit. I assume he knows his stuff, and he called the factory and spoke to a Hot Springs tech who could not offer anything more than dismissing the issue.

I am really disappointed with Hot Springs! We decided not to buy a Costco (Strong) Spa at the 11th hour because we *thought* Hot Springs would have better customer service. We were very wrong. I am impressed by the presence of Strong on this forum - but don't seem to see much presence from HotSprings (pls treat this as your wake up call Watkins!). Our spa arrived 3 weeks ago. We followed the instructions and set it to 102F, the next day it was 105F. We reported this to the HotSprings dealer - the owner said there's nothing he could do, the factory were not even being helpful. With the situation continuing, after some persistence the local dealer sent a techie out to look at the tub. He confirmed the issue - and reported to the factory that with the temperature set to 101F, and the temperature in the spa at 101F the spa continued to heat. HotSprings dismissed the issue to their techie. Perhaps it's just me, but when you spend near double the price on a spa I would expect that the temperature I set is the temperature of the spa (I recall a Jerry Seinfeld sketch about renting cars). I work in computers and if there's one thing I'd think to QA test if I were Hot Springs it would be the spa actually warms to the temperature that you set. If HotSprings is able to truly be accountable and resolve the problem I will repost and vindicate them. Right now I am truly disappointed at a company charging a premium price that does not deliver on service. Calls to the dealer and the factory seem futile. Rihallix

It's on the Sovereign LCD screen display that's built into the spa. I'm not sure where the sensor is.

We just bought a Hot Springs Sovereign, we've had it ~3 weeks. If we set the temperature to 102F the actual temperature next day is 105F - way too hot. Where we live it has been in the 70s, so it is not the weather heating it up. We called the dealership (who seem to take a long time responding) who contacted the factory but haven't had any response in 2 weeks (despite being promised a response in a week). The solution seems to be to set the temperature 3F under what you actually want - does this seem right for a top of the range spa which we payed $10k for? Is anyone else experiencing the same issue with a HotSprings unit?