James Keirstead

Hey Gus, I am afraid we have no dealership in Australia now. Here is a contact for a company that is servicing our product in your area. Select Spa Service Po Box 7415 Warringah Mall Nsw 2100 7415 Warringah Mall , New South Wales 2100 Australia Ph.: (02) 9939 7727 Hope that helps. Kind regards, James

Hello, Sorry I haven't been able to get on the forums for some time. If you pm or email me with your details perhaps I can help. Kind regards, James

Hey Cloudy Waters, I am sorry for your troubles with our onzen system. Can you send me your spa serial number and I will see if I can help? Kind regards, James

Hey Deadeye, Can you email me your serial number and I will look into your issues and see if I can help? Kind regards, James

Can you send me your serial number so I can review the issues with your spa and see if I can help? My email is james@goarctic.com. Kind regards, James

Just for the record. We didn't switch to Rising Dragon jets to save money. We switched to them because they were a company committed to solving an industry wide jet design problem. It took a while but they solved the jet issues many suppliers of jets still have. Rising Dragon jet stay in and keep spinning. At the end of the day that is what the customer wants. As for motors, we do not buy motors out of China and never have. We buy our current motors out of Italy because they are better quality and are a class 5 enclosure, which is sealed. Many motors in the spa industry are completely open to the environment, which is fine until a mechanical seal goes. We continue to work on ways to make our spas better. Regards, James

I am really sorry that our warranty department did not get back to you in a timely fashion. I want you to know that it is completely unacceptable. Please call me and I will deal with your issue myself my number is 780-789-2626 ext. 353. I will return your call. James

Hey Sheldon, I'm out of town until Tuesday. I'll find out how much one of those boards is then and message u. Have a great long weekend! J

Dear Arctic Cub, I am sorry to hear that you are having difficulty getting service for your spa. I recommend you try contacting our warranty department at the factory if your dealer is not responsive. The number is 1-800-309-1744. I know that our team will do what we can to get your spa up and working. Kind regards, James

Thank you very much Eddie for your kind words. We do our best to take care of all our customers. I am glad we met your expectations! Kind regards, James

James, when I bought my Klondiker last year they told me to put in between 5 and 8 pounds of salt (not exact), but the new literature says 3 pounds?? What's changed? Hey Dwar, I have Len McConnell from our warranty/service department emailing you about some of your other questions, but basically, Our R&D department has recommended reducing the amount of salt because with the original amounts there were cases of spas over producing sanitizer. Take care, James

I am not sure why they would push a different product then Best Defence. That being said, most Stain and Scale controls are relatively similar in composition. Which means it will probably do the same job. Hope that helps. James

Thanks for saying that. I believe many of the issues I am seeing now are related to pH balance rather then the systems ability to produce sufficient sanitizer. Like I said earlier, it is not a magic pill. Some basic water balancing is still necessary. Once people get on track, they usually find it works great for them. Kind regards, J

I think like any new feature, salesman have a tendency to over sell it's capabilities. That being said the system is working very well in thousands of spas and we have worked through some of the initial issues. Some of the issues we are seeing, like this one, have many other water chemistry factors involved that are impacting the results of the system. I am confident that it is the best system for a spa. Kind regards, James

Hey Spodaddyo, Can you PM me your contact details and spa serial number so that I can look into this and call you on it? I have some ideas on what the issue might be. Kind regards, James