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Above Ground Installation Question


jimbos

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Thanks in advance for looking at my post!

We had an above ground pool installed last spring. We have had a few issues with it since the initial installation and now are having more. I am trying to see if my expectations are too high or what.

During initial installation no nails were put through the straps that go across the pool so the straps started raising up through the sand at the bottom of the pool. The installer had to drain and install nails to help hold down straps. We also had a few areas where the sand "settled" creating divots are these normal?

This year we had a few washouts right at the edge of the pool, along the edge and a few "dents" around the edge of the pool. My wife made a map of the defects and today the company came to fix these issues. Not only were not all of the defects corrected, but the broke the attached pool fence and could put the fence back together correctly.

Anyways my questions: is it an unfair expectation to expect a perfectly smooth bottom for at least 1 year? Should I expect new sections of the fencing to replace the ones that were damaged?

Thanks again!

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