Justice

Found this on the web. Might be useful if anyone needs to serve court order. The owner: Simon Foster Wellington House Starley Way, Solihull Birmingham B37 7HE It would seem you have a case to demand a full refund and compensation. If you would like further help, contact me through my website www.smallclaims.uk.com and quote CYTT 3209 If you have found this information helpful, and to show your appreciation, perhaps you would like to post a comment on our SETTLESMENT page Sincerely Tony Small Claims www.smallclaims.uk.com

Is this made over here? Who makes this POS spa? They obviously don't care about Quality (or the customer) and you can tell they're not being wet tested when in production since they all seem to leak and are missing parts. According to the webpage http://hottubbuyer.com/forum/showthread.ph...;pid=118#pid118 It states:- There is no way his spa was from America, Tell him to contact Mr Zhang from J&J Sanitary Ware Co Ltd, China. Spa Serve is thier sole importer and retaler for the UK. ( I know, I have been to the factory ) Cheap and Dangerous. Tell him to demand his money back or threaten Watch Dog again. The website with the 25 reviews was www.reviewcentre.com contact Tom Hindley they had many negative reviews on Spaserve (the company was listed as one spelling). However they were removed pending an investiagation due to a complaint about the contents. The investigation has never been concluded. This is ongoing for several months. I have sent emails asking as to the outcome of the investigation but the review centre has not replied to me with an answer. I know Spa Serve have been investigated by Watch-dog (BBC), ITV Helen Finch and the local Rugely Post stated this company had been brought to their attention before now. Trading Standards are also aware of them. It appears however they are unstopable.

Fancy going on TV? Helen Finch ITV is investigating this company. e-mail to [email protected].. If you wish to send me your email address I can send you some info. Send it to me privately. Regards Justice Take a look at this site interesting or what??? http://hottubbuyer.com/forum/showthread.ph...;pid=118#pid118

Fancy going on TV? Helen Finch ITV is investigating this company. e-mail to [email protected].. If you wish to send me your email address I can send you some info. Send it to me privately. Regards Justice

I am sorry to hear you had all this trouble and so glad we did not have to endure a similar experience. The experience we had with this company was bad enough and made me extremely depressed. Might be an idea to get in touch with Theresa Bradley email [email protected] or telephone Theresa Bradley from the Rugeley Post she is conducting an investigation into this company her telephone number is 01543501764. I hope you get your problems sorted. The time involved in seeking justice is sole destroying.

How did you pay? If you have paid by credit card you will have more protection. Check out website www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102 it will help you to understand your rights. Also you are afforded a cooling off period of 7 days. Check out your rights with Consumer Direct telephone 0845040506. Good luck.

you must get in touch with your bank for the £500 deposit made on your debit card the bank will perform a snatch back for you only if you have for example visa/ mastercard/switch etc your bank will get the ball rolling. if they say no speak to amanager or supervisor because you do have rights. We did write to our credit card company and quote Section 75 of the Consumer Credit Act. They returned our 2nd payment but refused to refund the initial deposit of £500 paid by direct debit. We then wrote to the Financial Ombudsman and lodged a complaint. On the 29th November 2008 we received a letter from our credit card company advising us that they had conducted an investigation into our complaint and that they are now satisfied we have the basis for a claim against HDI Enterprises. We have been advised that the credit card company will refund our deposit in full. The only coresspondance from Spa Serve was on the 31st October and they did not make any mention as to refunding our money. I guess we were lucky. I find it hard to believe that Spa Serve / Trade Price Group / HDI Enterprises can continue to operate with the level of customer service afforded to us. i must also add that if the bank cannot help you then get back in touch with your credit card company because you have not had the goods the credit card company is liable for the whole of the purchase price under section 75 of the consumer credit act 1974. send a letter to the credit card company stating you wish to claim your loss under this act. keep all receipts and bank statements you will need send a copy of these as proof. even if you paid for example £100 on credit card and the balance was a check they are still liable. the only let down is if anyone has paid in full buy check only. you will have to take the legal route on that course of payment. it just pays to use a credit card always for the peace of mind.google the act and check for yourself.that martin on gmtv has a site explaining this go read it!!!!!!! wish you luck it will get sorted

you must get in touch with your bank for the £500 deposit made on your debit card the bank will perform a snatch back for you only if you have for example visa/ mastercard/switch etc your bank will get the ball rolling. if they say no speak to amanager or supervisor because you do have rights. i must also add that if the bank cannot help you then get back in touch with your credit card company because you have not had the goods the credit card company is liable for the whole of the purchase price under section 75 of the consumer credit act 1974. send a letter to the credit card company stating you wish to claim your loss under this act. keep all receipts and bank statements you will need send a copy of these as proof. even if you paid for example £100 on credit card and the balance was a check they are still liable. the only let down is if anyone has paid in full buy check only. you will have to take the legal route on that course of payment. it just pays to use a credit card always for the peace of mind.google the act and check for yourself.that martin on gmtv has a site explaining this go read it!!!!!!! wish you luck it will get sorted

If you have a problem with the credit card company honoring their legal agreements you should telephone the Financial Ombudsman (UK) on 08450801800. Also check out Section 75 of the Consumer Credit Act. If you are outside the UK I am sure you have an equivalent legal advisory department in your country. Check out www.berr.gov.uk/whatwedo/consumers/fact-sheets/pages38102.html they offer good advice. Also I advise you to report any breech of contract by this company to Trading Standards contact:- Mr. Mark Jurkiewicz, Investigations Officer, Staffordshire County Council Trading Standards, 14 Martin Street, Stafford ST16 2LG 01785 277847. Hope this helps. It is sad to see anyone getting rippped off.

Hi Rita. I have a reply to this message^^^. My wife and I also bought a Hot-tub from spa serve trading as trade price hot tubs this time last year and had it 'Installed' in May of this year. We are having exactly the same problems as yourself, and when I read your blog it was as if I had wrote it myself. I have contacted Watchdog twice now and think that if all the people on this site with this problem were to write to the program, we would have a Noticeable voice to get something done- the trading standards/consumer advice are a waste of time as they quote the law and give advice on how we can use it, but will not back us up when these companies ignore it. I have contacted Michelle by e-mail as I could not work this blog site out without the help of my 12 year old daughter who is now helping me to write this. I think as a whole we can get what is due to us if we collectively contact as many media groups as we possibly can. All i wanted was for the leak to be repaired from day one and the "free" accessories to be delivered. If this was done in May I would not have bothered with this company again, but now we think compensation is due for; The loss of interest on the money we paid this company for installation, and monies they have had whilst we have had to look at the empty, disused tub for over six months. All the best, Maz & Steve Goodwin.

Unfortunately my husband and I have had the misfortune of ordering a hot tub from a company called Trade Price Group who then sent us documentation in the name of Spa Serve and took our money under the name of HDI Enterprises. We paid our deposit of £500 on the 19th August 2008 by Debit Card. We were promised the tub in 6-8 weeks. We were asked for the balance of £4094.87 on the 2nd September 2008. We paid this by credit card. After a serious of alarming circumstances and the non arrival of our tub we cancelled our order. We managed to get our credit card payment back but have been unable as yet to get our deposit of £500 back. We have also written to Watchdog, Trading Standards, Consumer Direct, Office of Fair Trading, Our Solicitor, Mail Orders Trading Association, the BBC.co.uk/yournews, the Financial Ombudsman, and Ask Dominic plus many consumer desks at a list of news papers. The company Spa Serve/ Trade Price Group have chosen to ignore our request. My advice is to avoid this company at all costs. They are very helpful until they get your money, then all contact becomes incredibly difficult. I have read comments stating that anyone who buys a hot tub for such an inexpensive price only gets what the pay for. I do not think that £4594.87 is an inexpensive price for a plastic tub with a motor. You can buy a decent car for that. We all have rights.