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Freeflow Spas

11 posts in this topic

Does anyone have any experience with the Freeflow? I'm looking at the RLX Model. I realize this is a plug and play but does have the option to be hardwired. This tub will be used all year and I want to be sure it will retain heat in the winter and also give a decent massage therapy.

Price of this tub quoted at 5k (CDN) including HST.

Specifications:

4 Seating Positions

81" x 69" W x 30" H

270 Gallon Water Capacity

335 lbs. Dry Weight

Digital LED Controls

12v Light with Mood Lenses

Convertible 110/220v

17 Total Jets

1 Ozone Jet

6 Directional Jets

2 Rotating Jets

8 Micro Injector Jets

Bottom Drain

1.5 hp, Two Speed Pump

1kw/4kw Heater

30 sq. ft. Filter

Full Foam Insulation

Safety Cover / Locking Clips

RokSolid™

Waterfall Feature

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They're not a bad entry-level spa, they use balboa electronics and a nice quality pump.

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The best thing about them is most dealers who sell them will take them back in trade when you upgrade.

Not sure of the conversion rate. But I would think you could get something more substantial for that price.

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Dealers in are area are: Arctic, Beachcomber and Calspa. One dealers also sells Jacuzzi, Dimension one, and freeflow. Freeflow seems to be the best spa in the 5k range. Any other suggestions?

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We just (about two weeks ago) purchased a Freeflow TLX (the round/octagonal one). We've been very happy with it thus far. We weren't in the market for a fancy spa with a lot of bells and whistles - just wanted a sturdy hot tub with some jets that would let us unwind at night without breaking the bank. Our TLX ran us $3495 USD plus tax, and this included delivery/install (including rewiring a longer cable for the plug & play cord), cover lifter, and chems.

Its been 100+ degrees F every day here (S. Texas), so obviously the tub is staying plenty hot. We have the temp set to 103 and normally when we climb in at 9 pm the display reads 105, so its definitely keeping the heat in that it builds up during the day. We've also got it just plugged in to a GFCI outlet but in Texas you don't really need to worry about the heater running while also operating the pump - its just not cold enough to make much of a difference. In Canada, you may want to have it hard-wired so you can run the heater and pump simultaneously. Insulation is spray foam. I know some people don't like the spray foam because it makes it harder to work on leaks, but there are so few jets and features on these tubs that its probably not such a big deal.

I spoke rather candidly with the installer while we were waiting for it to fill who said he has less repair calls on the Freeflows than he does the Calderas his dealer also sells. I don't know if that means they break less or just that their warranty is shorter. :)

Overall, very happy with our choice. Its a good, solid, hot tub that suits all our needs at a very reasonable price point. We'll see how it holds up, only time will tell.

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Or they sell 10 time the number of Calderas over Freeflows ? :D

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I spoke rather candidly with the installer while we were waiting for it to fill who said he has less repair calls on the Freeflows than he does the Calderas his dealer also sells. I don't know if that means they break less or just that their warranty is shorter. :)

It also means the Freeflow is a very simplified spa (not that there is anything wrong with that, it meets its target).

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Or they sell 10 time the number of Calderas over Freeflows ? :D

I asked him this - they sell more of the Freeflow TLX than any other spa. And yes, I'm sure the simplicity of the design = less things to go wrong = fewer repairs. Either way, so far we are pleased.

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<!--quoteo(post=84525:date=Jul 27 2009, 11:44 AM:name=Dr. Spa)--><div class='quotetop'>QUOTE (Dr. Spa @ Jul 27 2009, 11:44 AM) <a href="index.php?act=findpost&pid=84525"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Or they sell 10 time the number of Calderas over Freeflows ? <img src="http://www.poolspaforum.com/forum/public/style_emoticons/<#EMO_DIR#>/biggrin.gif" style="vertical-align:middle" emoid=":D" border="0" alt="biggrin.gif" /><!--QuoteEnd--></div><!--QuoteEEnd-->

I asked him this - they sell more of the Freeflow TLX than any other spa. And yes, I'm sure the simplicity of the design = less things to go wrong = fewer repairs. Either way, so far we are pleased.

Please be careful I have owned my passport (Freeflow Spa) for 2.5 years. Just after the two year mark right out of warranty the spas motor started grinding. Katherine Irving from Freeflow offered assistance and then denied it. I check the chemicals religiously and the tech said my spa was very clean and could not figure why my pump would go out. Despite that I was charge $95 to diagnose it was a bad pump then the local dealer took it upon themselves to order me a new pump without my permission and then installed it when I was gone and handed my wife a $500 bill without authorization. I tried to work with the owner but he refused and ripped out my pump when I would not pay the $500. After repeated calls to Katherine and Freeflow I got no assistance. The local dealer will not return my old pump and said he sent it to the factory. Why it wasent under warranty (as I was reminded many times by Freeflow staff)? Freeflow is denying they recieved it. You cant just order a pump from them either, Freeflow is horrible about returning calls. They will ignore you and say anything to get you off the phone. Be careful it doesnt seem like they even have a full time customer service staff. Dont believe me call their number you will find it on the contact page of their website and www.freeflowspas.com . I certainly hope you have better fortune than me with your spa. My spa was for my sick wife for hydrotherapy and now she is suffering from a manufacturer that does not stand behind their product. Beware!

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<!--quoteo(post=84525:date=Jul 27 2009, 11:44 AM:name=Dr. Spa)--><div class='quotetop'>QUOTE (Dr. Spa @ Jul 27 2009, 11:44 AM) <a href="index.php?act=findpost&pid=84525"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Or they sell 10 time the number of Calderas over Freeflows ? <img src="http://www.poolspaforum.com/forum/public/style_emoticons/<#EMO_DIR#>/biggrin.gif" style="vertical-align:middle" emoid=":D" border="0" alt="biggrin.gif" /><!--QuoteEnd--></div><!--QuoteEEnd-->

I asked him this - they sell more of the Freeflow TLX than any other spa. And yes, I'm sure the simplicity of the design = less things to go wrong = fewer repairs. Either way, so far we are pleased.

Please be careful I have owned my passport (Freeflow Spa) for 2.5 years. Just after the two year mark right out of warranty the spas motor started grinding. Katherine Irving from Freeflow offered assistance and then denied it. I check the chemicals religiously and the tech said my spa was very clean and could not figure why my pump would go out. Despite that I was charge $95 to diagnose it was a bad pump then the local dealer took it upon themselves to order me a new pump without my permission and then installed it when I was gone and handed my wife a $500 bill without authorization. I tried to work with the owner but he refused and ripped out my pump when I would not pay the $500. After repeated calls to Katherine and Freeflow I got no assistance. The local dealer will not return my old pump and said he sent it to the factory. Why it wasent under warranty (as I was reminded many times by Freeflow staff)? Freeflow is denying they recieved it. You cant just order a pump from them either, Freeflow is horrible about returning calls. They will ignore you and say anything to get you off the phone. Be careful it doesnt seem like they even have a full time customer service staff. Dont believe me call their number you will find it on the contact page of their website and www.freeflowspas.com . I certainly hope you have better fortune than me with your spa. My spa was for my sick wife for hydrotherapy and now she is suffering from a manufacturer that does not stand behind their product. Beware!

pump seals do ware out sometimes earlier that others. did you as a spa owner, protect your investment by checking the pump area once a month for leaks or water or the white crust that builds up under the wetend of the pump.

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I have sold Freeflow, they are a decent tub, did not have a lot of problems, but in the 5,000 dollar range , you might look at the D1 Journey, Serenade, or even the Dream, we sold several Freeflows and we sell a lot of South Pacific, roto molded spas, a great value for the price, for someone who has a cap on what they will spend they are good. Yes every manufacturer is prone to having problems, but it first starts with us the dealers to back up the product we sell, Netfern unfortunately has a issue with the dealer. also sound like miscommunication somewhere. It is funny that they sent in the pump, For Freeflow warranty on pumps we don't send in the pump we send the stickers of the pump. not the pump itself, You might call down there and talk with the general manager and see if he can help. Bob Gowlak i believe.

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