tabb7118

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About tabb7118

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  1. Hey, Dust...thanks for the good information...I haven't had a chance to use any of it yet since we've been out of town. I came back to the cabin today and the display was flashing. The water was off the chart in all categories and there was a crusty formation at the bottom of the headrests...the bottoms were corroding awayand the headrests are now useless. There was also a lot of whitish corrosion on the filter. I am emptying the tub right now, but I am concerned about damage to the internal components, so I suppose I'm going to have to start getting formal with the company and the dealership. This thing was supposed to be a source of joy...not aggravation. Note to Tom at Arctic Spas...if you're reading this, i need help and advice. Can you put the dealer Apollo in touch with this problem and see if we can get this tub on the straight and narrow? Hey Tabb Onzen is actually a pretty awesome system, and while it is "low maintenance", it has proven pretty intensive to get a handle on. Also, its sometimes like steering a big old boat... it wants to do its own thing and you kind of have to "go with it" sometimes, because if you try to fight it to hard in a different direction, you just end up finding out next week that you overcompensated Also, there is a TON of great info on this site (and specificaly, specific ways to really keep a tight chlorine based spa invented by some of the most highly respected users here) that just doesn't apply / can't be used quite the same for us onzen users because our spas have "their own way" of doing things. First thing you should do tommorow is to go buy salt test strips from your store, and know exactly what your salt is at all times. The reason for this is that if your salt is off, NOTHING else in your spa will work correctly. Luckily, salt concentration does not change, ever, in your tub, unless you are adding water or removing water (salt doesn't even evaporate when the rest of your water does). So even when you top up your tub every week or two (as your water level will evaporate a couple inches every now and again) once you have refilled your tub to the same level it was when you first measured your salt, it will be exactly the same, even months later. You want 2300ppm salt. Get to that level, and you will be a much happier owner. NEVER go below 2000, or above 2500, because then you will be a sad owner If your salt is too high, don't waste anymore money on chemicals or more salt... just dump a little water, and then refill with clean new water. You will dump the salt in solution from your tub, and replace with saltless water, so your overall salt concentration will go down. If you have 400 gallon tub, and your salt is 2800ppm, and you want to get down to 2300ppm, you need to dump 400 - ((2300/2800) * 400) = ~71 gallons of water and replace with fresh water. It can be hard to eyeball gallons of water in your spa, so just do a bit at a time until you're happy. A second pack of salt test strips is still much cheaper than wasting another bucket of salt The dial on your onzen should always be max (that dial shows you how hard your onzen should work when its working). Use your control panel to control WHEN you'd like your onzen to work (i.e. how often). Your manual or your dealer should be able to show you if you're not sure. Depending on your spa brain (usualy region dependant) the settings can be slightly different (north america vs europe). Hopefuly some of this helped out Good luck with your tub!
  2. Hey Tabb Onzen is actually a pretty awesome system, and while it is "low maintenance", it has proven pretty intensive to get a handle on. Also, its sometimes like steering a big old boat... it wants to do its own thing and you kind of have to "go with it" sometimes, because if you try to fight it to hard in a different direction, you just end up finding out next week that you overcompensated Also, there is a TON of great info on this site (and specificaly, specific ways to really keep a tight chlorine based spa invented by some of the most highly respected users here) that just doesn't apply / can't be used quite the same for us onzen users because our spas have "their own way" of doing things. First thing you should do tommorow is to go buy salt test strips from your store, and know exactly what your salt is at all times. The reason for this is that if your salt is off, NOTHING else in your spa will work correctly. Luckily, salt concentration does not change, ever, in your tub, unless you are adding water or removing water (salt doesn't even evaporate when the rest of your water does). So even when you top up your tub every week or two (as your water level will evaporate a couple inches every now and again) once you have refilled your tub to the same level it was when you first measured your salt, it will be exactly the same, even months later. You want 2300ppm salt. Get to that level, and you will be a much happier owner. NEVER go below 2000, or above 2500, because then you will be a sad owner If your salt is too high, don't waste anymore money on chemicals or more salt... just dump a little water, and then refill with clean new water. You will dump the salt in solution from your tub, and replace with saltless water, so your overall salt concentration will go down. If you have 400 gallon tub, and your salt is 2800ppm, and you want to get down to 2300ppm, you need to dump 400 - ((2300/2800) * 400) = ~71 gallons of water and replace with fresh water. It can be hard to eyeball gallons of water in your spa, so just do a bit at a time until you're happy. A second pack of salt test strips is still much cheaper than wasting another bucket of salt The dial on your onzen should always be max (that dial shows you how hard your onzen should work when its working). Use your control panel to control WHEN you'd like your onzen to work (i.e. how often). Your manual or your dealer should be able to show you if you're not sure. Depending on your spa brain (usualy region dependant) the settings can be slightly different (north america vs europe). Hopefuly some of this helped out Good luck with your tub!
  3. We had a new Yukon delivered in August. I followed all the directions, but couldn't get any sanitizer readings on test strips. I talked to the dealership (big mistake) and got a lot of useless information that caused more delays. Finally, just to get some use out of the tub, we used chlorine (again, as suggested by the dealership). Finally after contacting the factory and the local company (Apollo) headquarters, a serviceman came out and found that the Onzen system had never worked on our unit because of a faulty something (electrode?). They didn't have one, so they had to order it. Months passed and I finally called to see what the deal was. They said they had it and an appointment was arranged a couple of weeks ago. Since we had to start over...I went back to the dealer last week for salt and supplies. The dealer got the bag of salt but didn't tell me that a new "Start up salt requirement" had been issued 3 months ago. (By the way, the dealer offered to "give me a break" on the new bag of salt...nice, huh? I suggested that since the salt system hadn't ever worked, and the free introductory bag was now used, maybe the "break" should be a new bag at no charge.) So, I followed the suggested amount on the bag. Within a day, we were getting minimal readings, so we used the tub and everything seemed OK. When we came back a week later, all the readings (PH, Alkalinity, and Sanitizer) were off the chart on the test strip. The ORP meter readings were in the 700 range. So I put in some PH and alkaline reducers and turned down the Onzen generator about halfway. Then I came in the house and discovered this forum. I guess my game plan now is to get some salt test strips and find out what my salt situation is. If it's over 3000, I should probably start over with less salt. (Maybe the dealer will offer me a "break" on another bag of salt that I need because they didn't give me the new chart when I got the last one.) I'm guessing that I should restore the dial on the Onzen to almost max...where the repair guy left it? I will say that for all the hype about the Onzen system, it's basically been an annoying pain for us so far. Any suggestions or ideas are welcome. I wish I'd known about this forum months ago!!! This is a great resource.